EBKSA Application Engineer

Freudenberg; Al Khobar; On-site; SAR 100,000 - 150,000; Full time

Job summary

A leading engineering firm in Saudi Arabia is seeking a Mechanical Engineer to support their technical discussions and manage warranty cases. The successful candidate will possess a B.E. in Mechanical Engineering and 3-5 years of experience in the Oil & Gas industry, demonstrating excellent troubleshooting skills and fluency in English. This role involves coordinating with various internal departments to maintain quality management and ensure client satisfaction.

Qualifications

• 3-5 years' technical experience in Oil & Gas or related industries.
• Knowledge of pumps construction, commissioning, and seals.
• Experience with failure analysis techniques.

Responsibilities

• Lead technical discussions at customer site.
• Manage warranty cases effectively.
• Coordinate internal departments to achieve goals.

Skills

Customer standards

API standards

Mechanical drawings

Problem-solving

Troubleshooting skills

RCA techniques

Fluent English

Education

B.E. in Mechanical Engineering

Tools

MS Office

Document management systems

Job description

Working at Freudenberg : We will wow your world!

Responsibilities

• Well verse with various customer standards and API standards.
• Ensure to meet team and individual KPI.
• Understanding of mechanical drawings and codes for day-to-day work.
• Lead technical discussion / presentation at customer site supporting sales team
• Coordination with internal department for achieving company goals.
• Identify the bottlenecks and provide solutions proactively.
• Generate opportunities with sales team.
• Manage effectively warranty cases in liaison with Service & Engineering, in the interest of EBKSA business policies.
• Lead and coordinate internally to ensure all processes are completed on time.
• Take the lead in resolving customer complaints related to contract.
• Maintaining quality management system and developing awareness of importance of the QMS throughout the organization.
• Coordination with IP team on non –strategic projects, wherever necessary.
• Coordinating / Conducting customer training.
• RCA and troubleshooting support.
• Record keeping of all bad actors.
• Manage upgrade and retrofit cases.

Qualifications

• B.E. in Mechanical Engineering.
• Minimum 3 - 5 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
• Have knowledge of pumps construction, commissioning, O&M, and Seals.
• Have good trouble shooting skills, RCA techniques (able to manage internally and lead those discussions).
• Have good understanding of failure analysis techniques.
• Experience with large and complex organizations.
• Appropriate computer and IT systems skills / knowledge (MS office, document management), experience with processes, data structures and atomization of reporting and analysis
• Fluent English (spoken and written).