Duty Manager

Accor; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality group in Saudi Arabia seeks an experienced Front Office Supervisor to enhance guest satisfaction and manage the reception lobby. The ideal candidate will have at least 2 years of experience in a similar role, strong leadership skills, and a good command of English. Additional language skills are a plus. This position requires physical stamina for standing long hours and the ability to work shifts.

Qualifications

• Pleasant personality with a good appearance.
• 2 years experience in FO supervisory role.
• Physical ability to stand for 8 hours daily.

Responsibilities

• Meet guests daily to enhance guest satisfaction.
• Handle guest comments and complaints with follow-ups.
• Organise the host-ables for optimum effectiveness.

Skills

Service and guest oriented

Leadership skills

Written and spoken English

Additional language knowledge

Tools

Opera

Job description

Company Description

• Sofitel Al Khobar The Corniche
• French luxury and local cuisine in the world's most exciting city
• The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre.By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Is present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest comments and complaints, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Organise the host-ables for optimum effectiveness
• Knows the behaviours patterns of regular guests and issues instructions to the different teams within the department

Qualifications

• Pleasant personality with a good appearance.
• Service and guest oriented
• Very good command of both written and spoken English.
• Another language in addition will be an asset.
• Strong leadership skills
• 2 years experience in FO supervisory role.
• Opera experience is a must
• Physical Ability to stand for 8 hours daily
• Ability to work on shift basis.