Door Attendant

Accor Hotels; Umluj; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury resort in Umluj, Saudi Arabia is seeking a Guest Services professional. The ideal candidate will provide exceptional service with a warm greeting and manage guest needs efficiently. Responsibilities include coordinating with the Bell Team, maintaining high presentation standards, and ensuring a safe environment. Candidates should have at least 2 years of experience in luxury hospitality, excellent communication skills, and a valid driving license. A passion for guest service is essential, with additional language skills being an asset.

Qualifications

• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.
• Must possess a valid driving license and experience with luxury vehicle handling.
• Fluent in English; knowledge of Arabic is a significant asset.

Responsibilities

• Provide a warm, sincere greeting to all guests upon arrival and departure.
• Coordinate seamlessly with the Bell Team and Front Office to manage guest luggage.
• Maintain cleanliness and presentation in hotel entrance and public areas.

Skills

Communication skills

Luxury vehicle handling

Emotional intelligence

Physical stamina

Education

High School Diploma or equivalent

Degree in Hospitality Management or related field

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, നിയ including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Key Roles & Responsibilities

• Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.

• Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.

• Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.

• Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.

• Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free.

• Uphold the brand’s Emotional Luxury philosophy, ensuring interés every interaction feels bespoke, salt corazón, and memorable.

• Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination.

• Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.

• Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.

• Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.

Qualifications

Personal Attributes & Experience

• High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset.

• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.

• Must possess a valid driving license and have experience with luxury vehicle handling.

• Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.

• Fluent in English; Arabic and other languages are considered a significant asset.

• Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required.

• A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service.

• Experience in a resort pre-opening environment is highly desirable.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.