Dispatcher reports to Site Supervisor

Dewan Consultants; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A staffing firm in Riyadh is seeking a Dispatcher to coordinate vehicle movements, ensuring timely and safe transport for guests. Applicants should have excellent communication skills in English, with Arabic being preferred. A high school diploma and at least 5 years of experience in a similar role are required. This full-time position offers flexible working hours and involves managing drivers and addressing guest needs efficiently.

Benefits

Accommodation

Transportation

Qualifications

• Fluent in English; Arabic preferred.
• 5 years of experience in a similar role preferred.
• Ability to work flexible hours including nights, weekends and holidays.
• Must be able to perform CPR and first aid.

Responsibilities

• Coordinate and manage the movement of vehicles and buggies.
• Ensure guests are transported efficiently and safely.
• Communicate effectively with guests, staff, and management.
• Communicate effectively with guests and staff.
• Keep track of all requests until completion.

Skills

Excellent interpersonal written and verbal communications skills

Excellent guest service skills

Knowledge of local traffic laws and regulations

Skilled in providing immediate first aid treatment

Ability to perform CPR and other necessary first aid procedures

Computer Skills

Transportation Management Systems

Dispatching

Phone Etiquette

Computer Skills

Paratransit

Computer Literacy

Education

High school diploma or equivalent

Tools

Microsoft Outlook

AS400

Computer Literacy

Data Entry

Job description

Dispatcher reports to Site Supervisor

Location : Saudi Arabia Riyadh Al NakheelDistrict

Number of People 5

Dewan is hiring for our client in Saudi for Dispatcherrole. Dewan consultants is 45 years old recruitment and staffing firm in MENA.

The main purpose of theDispatcher role is to coordinate and direct the movement of vehicles and buggies on the mainland and island. Dispatcher will ensure that guests get to the right location at the right time. They also manage the drivers and ensure that they are working efficiently and safely.

Key Accountabilities & Activities

• Maintain a cheerful helpful and friendly attitude towards colleagues on island staff and guests alike and provide a courteous and professional service at all times.
• Determine schedules and routes for drivers and ensure that schedules and routes are up to date at any given point of time.
• Coordinate and manage pool of vehicles and buggies ensuring timely and efficient dispatching.
• Work closely with drivers and ensure that they are equipped with most up to date information to answer all guest questions with a high level of knowledge about Sindalah facilities and services as well as KSA and other NEOM entities.
• Communicate effectively with guests, staff and management to provide seamless service.
• Handle any passenger complaints or issues in a professional manner.
• Keep track of the status of each request or movement from the moment it is created until it is completed.
• Keep track record of the vehicle and buggy conditions to ensure that a sufficient pool of vehicles and buggies are available to provide the required level of service at all times.
• Ensure close communication with the drivers and Site Supervisor so that everybody is aligned.
• Assist in ensuring that all buggies are kept well maintained and clean at all times. Any technical issue should be reported to the Site Supervisor.
• Ensure that all drivers follow all safety rules when driving the buggy / vehicle and drive with utmost care making sure that passengers are unharmed.
• Work closely with other stakeholders to provide seamless guest experience at all times.
• Report any mechanical issues or accidents immediately to management.
• Work flexible hours including nights, weekends and holidays.
• Follow all company policies and procedures.
• Assist with other duties as assigned by management.

Background Skills & Qualifications

• Excellent interpersonal written and verbal communications skills with the ability to communicate in English (mandatory), Arabic (preferred) and other languages (preferred).
• Excellent guest service skills, ability to engage with guests and provide courteous service.
• Ability to work flexible hours including nights, weekends and holidays.
• Ability to handle stressful situations calmly and professionally.
• Knowledge of local traffic laws and regulations.
• Skilled in providing immediate first aid treatment in case of any injury or illness.
• Ability to perform CPR and other necessary first aid procedures during an emergency.

Qualifications

• High school diploma or equivalent.
• Ideally 5 years of experience in a similar role.

Benefits

7000Accomidation and Transportation

Required Experience

Manager

Key Skills

• Typing
• Data Entry
• Customer Service
• AS400
• Transportation Management Systems
• Computer Skills
• Paratransit
• Microsoft Outlook
• Computer Literacy
• Dispatching
• Logistics
• Phone Etiquette

Employment Type

Full-Time

Experience

years

Vacancy

1