Director of Operations

Hilton; Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global hospitality company is seeking a Director of Operations in Al Khobar, Saudi Arabia. This role involves managing hotel operations, leading the management team, and ensuring guest satisfaction through effective budgeting and service standards. Candidates should have a degree in Hotel Management and significant leadership experience in the hospitality sector. The position offers a full-time opportunity to contribute to exceptional guest experiences.

Qualifications

• Strong commercial acumen preferably with experience in Food and Beverage or Rooms Management.
• In-depth knowledge of the hotel / leisure / service sector.
• Experience in managing budgets revenue proposals and forecasting results.

Responsibilities

• Work with the General Manager to manage key property issues.
• Develop meaningful achievable hotel budgets.
• Provide effective leadership to ensure targets are met.
• Respond to audits for continual improvement.
• Ensure costs are controlled and results analyzed.
• Manage and develop the Heads of Department.

Skills

Strong commercial acumen

Strong leadership skills

Ability to work under pressure

Risk Management

Negotiation

Operational management

Strategic Planning

Team Management

Budgeting

Financial Planning

Education

Degree or diploma in Hotel Management

Tools

Hotel property management systems

Smartsheets

Job description

EOE / AA / Disabled / Veterans

What are we looking for

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you must possess the following qualifications attitude behaviours skills and values that follow :

• A degree or diploma in Hotel Management or equivalent
• Strong commercial acumen preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing

As Director of Operations you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically you will be responsible for performing the following tasks to the highest standards :

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achievedPlan direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

Required Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1