Director of Housekeeping

Accor Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality group in Riyadh is looking for an experienced Assistant Director of Housekeeping. The ideal candidate will ensure the highest level of cleanliness and oversee a team of housekeepers. You will manage hiring, training, and departmental policies. A strong background in hotel management and interpersonal skills are essential. Join us to make an impact in the hospitality industry.

Qualifications

• 2–3 years of experience in a similar role within a 5-star hotel is preferred.
• Ability to communicate with diverse backgrounds.
• Fluent spoken and written English.

Responsibilities

• Manage all aspects of the housekeeping department to ensure cleanliness.
• Oversee hiring, training, and scheduling of housekeeping staff.
• Create and implement departmental policies and procedures.
• Develop departmental goals and measurements.
• Promote a clean and safe working environment.

Skills

Team Leadership

Time Management

Interpersonal Skills

Attention to Detail

Education

Bachelor’s degree

Hotel Management degree

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Assistant Director of Housekeeping

The Assistant Director of Housekeeping is responsible for managing all aspects of the housekeeping department to ensure the highest level of cleanliness and guest satisfaction. He will oversee a team of housekeepers and will be responsible for hiring, training, and scheduling employees. He will be responsible for creating and implementing departmental policies and procedures and will be in charge of budgeting and inventory. The ideal candidate will have previous experience managing a housekeeping department in a hotel or similar setting. The candidate must also be able to work well under pressure and have excellent time management skills.

Responsibilities:

• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
• Foster positive cross departmental relationships to create a seamless experience
• Consistently offer welcoming, friendly and warm service to external and internal guests
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Forbes, Leading Quality Assurance and Accor’s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Monitor the progression of work assigned to all housekeeping associates including supervisors and managers
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities

Qualifications

Your experience and skills include:

• Bachelor’s degree and/or Hotel Management degree an asset
• Previous experience in a similar role within a 5-star hotel a benefit (preferably 2–3 years of experience)
• Computer literacy in Microsoft programs (Outlook, Teams, Word, PowerPoint, Excel) and a high level competency with administrative duties
• Ability to create a community which supports a collaborative environment focusing on colleague needs to build strong relationships
• Excellent interpersonal skills with ability to communicate with all levels of talent from diverse backgrounds
• Fluent spoken and written English

Strong attention to detail and ability to teach, train and grow team to follow