Director of Front Office - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading hotel chain in Makkah Region is seeking a passionate Director of Front Office. The ideal candidate will have at least two years of experience, a degree, and strong operational leadership skills. Responsibilities include ensuring guest satisfaction and optimizing hotel operations. Effective communication and experience with hotel management systems are essential for this role.

Qualifications

• Minimum of two years experience in a similar role.
• Strong proficiency in English, both written and spoken.

Responsibilities

• Ensure guest satisfaction through prompt attention and personal recognition.
• Implement availability controls to maximize hotel revenues.
• Maintain high performance standards among guest contact employees.
• Work closely with Housekeeping to optimize room turnover.
• Participate in occupancy goals and marketing strategies.

Skills

Customer service excellence

Problem solving

Time management

Team building

Education

College/university degree

Tools

Opera

Micros

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Director of Front Office / Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:

• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
• Participate in decisions involving occupancy goals, marketing strategies and development of rates

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations