Director of Customer Insights & Experience Strategy

Qiddiya Investment Company; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading entertainment and culture company in Saudi Arabia is seeking a Customer Experience Lead to drive the development of customer feedback initiatives. Candidates should have over 8 years of experience in transport customer experience and service planning, with a strong focus on project coordination and stakeholder management. This position offers an opportunity to contribute to a national transformation project near Riyadh.

Qualifications

• Bachelor’s degree required; Master's preferred in relevant fields.
• 8+ years of experience in transport customer experience or service planning.
• Strong project coordination and evaluation skills.

Responsibilities

• Lead the development of Customer Experience – Voice of the Customer surveys.
• Align research projects with strategic plans.
• Manage customer research programs and feedback loops.

Skills

Transport customer experience

Service planning

Stakeholder management

Project coordination

Education

Bachelor's degree

Master's degree in Transport Planning, Business Strategy, or Customer Experience

Job description

A leading entertainment and culture company in Saudi Arabia is seeking a Customer Experience Lead to drive the development of customer feedback initiatives. Candidates should have over 8 years of experience in transport customer experience and service planning, with a strong focus on project coordination and stakeholder management. This position offers an opportunity to contribute to a national transformation project near Riyadh.