Director of Client Services

Foreground LLC; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global events agency in Riyadh is seeking a detail-oriented Director of Client Services to build and nurture long-term client relationships across the Kingdom. This role involves managing key accounts, leading a servicing team, and ensuring seamless communication and delivery. Ideal candidates should have over 10 years of experience in client services and be proficient in both English and Arabic.

Qualifications

• 10+ years of client services or account management experience in an experiential or creative agency.
• Ability to manage executive-level clients and high-pressure timelines.
• Communicate effectively in both English and Arabic.

Responsibilities

• Serve as senior point of contact for key clients in Saudi Arabia.
• Oversee management of accounts, from onboarding to execution and reporting.
• Lead client servicing team, ensuring satisfaction and clear communication.
• Collaborate with creative and production leads for delivery.
• Identify upselling and renewal opportunities to contribute to revenue.
• Establish account governance and feedback mechanisms.

Skills

Client services

Account management

Cultural awareness

Effective communication

Attention to detail

Job description

Foreground is exclusively supporting a global events agency in appointing a service-focused, detail-oriented, and client-obsessed Director of Client Services , based in Riyadh. This role is central to building and nurturing long-term client relationships across the Kingdom, ensuring seamless communication, strategic alignment, and flawless delivery of complex, high-stakes experiential programs.

This individual will lead the account servicing team and act as the clients advocate inside the agency, ensuring every engagement meets expectations, builds trust, and positions the agency as a strategic partner.

Key Responsibilities

• Serve as the senior point of contact for key government and private sector clients in Saudi Arabia.
• Oversee the end-to-end management of accounts, from onboarding to execution to post-event reporting and client retention.
• Lead the client servicing team, ensuring client satisfaction, clear communication, and timely escalation of any issues.
• Collaborate with creative, strategy, and production leads to ensure integrated, client-aligned delivery.
• Actively identify upselling and renewal opportunities, contributing to agency revenue targets and client lifetime value.
• Establish robust account governance processes, reporting structures, and feedback mechanisms.

Ideal Profile

• 10+ years of client services or account management experience in the experiential or creative agency space.
• Demonstrated ability to manage executive-level clients and high-pressure timelines, particularly within Saudi Arabia.
• Deep cultural awareness and ability to communicate effectively in both English and Arabic.
• High attention to detail, strong follow-through, and professional presence under pressure.