Director - Customer Intelligence & Analytics (CDU3) - 20003906

Qiddiya Investment Company; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading entertainment and culture company in Saudi Arabia is seeking a Customer Experience Lead to drive the development of customer feedback initiatives. Candidates should have over 8 years of experience in transport customer experience and service planning, with a strong focus on project coordination and stakeholder management. This position offers an opportunity to contribute to a national transformation project near Riyadh.

Qualifications

• Bachelor’s degree required; Master's preferred in relevant fields.
• 8+ years of experience in transport customer experience or service planning.
• Strong project coordination and evaluation skills.

Responsibilities

• Lead the development of Customer Experience – Voice of the Customer surveys.
• Align research projects with strategic plans.
• Manage customer research programs and feedback loops.

Skills

Transport customer experience

Service planning

Stakeholder management

Project coordination

Education

Bachelor's degree

Master's degree in Transport Planning, Business Strategy, or Customer Experience

Job description

Qiddiya is Saudi Arabia’s future capital of entertainment, sports, and culture — a 360 km² mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we’re creating a destination like no other. This is more than a project, it’s a national transformation. As construction accelerates, we’re hiring ambitious talent to help shape it. If you’re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.

Role Summary

• Lead the development of Customer Experience – Voice of the Customer surveys.
• Align research projects with strategic transport plans and capital projects.
• Manage customer research programs and feedback loops to inform decisions.
• Support service planning and network design with a focus on presenting the voice of the customer.
• Represent the voice of the customer in cross-departmental planning forums.

Qualifications & Experience

• Bachelor’s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.
• 8+ years in transport customer experience or service planning; GCC experience highly regarded.
• Strong background in project coordination, performance evaluation, and stakeholder management