Direct Marketing Lead

Global Retail Recruitment; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading retail recruitment agency in Saudi Arabia is seeking a Direct Marketing Lead to drive marketing functions across various channels. The ideal candidate will have at least 5 years of experience in CRM and direct marketing, particularly in retail. Responsibilities include managing multi-channel campaigns and collaborating with technical teams to enhance customer engagement. A competitive salary structure is offered, including housing and transport allowances.

Qualifications

• 5 years of CRM and direct marketing experience, ideally in retail/e-commerce.
• Proven experience with SMS, email, WhatsApp messaging, and push notification platforms.
• Strong understanding of customer lifecycle marketing.

Responsibilities

• Lead the planning, execution, and optimization of targeted marketing campaigns.
• Collaborate with IT and Data teams to maintain clean and segmented customer databases.
• Implement lifecycle marketing strategies for acquisition, retention, and reactivation.

Skills

CRM experience

Direct marketing

Customer lifecycle marketing

Data analytics

Communication skills

Education

Bachelor's Degree in Marketing, Business, or related field

Tools

Emarsys

CRM platforms

Job description

The Direct Marketing Lead will be responsible for owning and driving the Direct Marketing function across all communication channels, including SMS, email newsletters, WhatsApp messaging, and push notifications (web and mobile apps). This role combines data-driven decision-making with hands-on campaign execution to strengthen customer engagement, increase purchase frequency, and boost loyalty.

The role will:

• Lead the planning, execution, and optimization of targeted marketing campaigns.
• Ensure accurate, compliant, and insightful use of customer data.

Act as a bridge between Marketing, IT, and Data teams to deliver personalized customer experiences at scale.

Direct Marketing Campaigns

• Design, execute, and optimize multi‑channel direct marketing campaigns (SMS, email newsletters, web/app push, and WhatsApp messaging).
• Develop and manage a campaign calendar aligned with business objectives, seasonal events, and promotions.
• Implement A/B testing and personalization strategies to maximize engagement and conversion.
• Ensure all communications are brand‑compliant, relevant, and timely.

Data & Insights

• Collaborate with IT and Data teams to maintain clean, accurate, and segmented customer databases.
• Use analytics tools and CRM platforms to extract insights, track performance, and identify opportunities.
• Measure campaign ROI and customer behavior metrics, translating them into actionable strategies.
• Grow the usable database through data capture initiatives and improved opt‑in processes.

Customer Segmentation & Targeting

• Segment customers by behavior, demographics, and value to create tailored messaging.
• Implement lifecycle marketing strategies (acquisition, retention, reactivation, win‑back).
• Introduce triggered and behavioral marketing programs to deliver timely, relevant communications.

Collaboration & Stakeholder Management

• Work closely with Marketing Communications, E‑commerce, and Trade teams to ensure consistent customer experiences.
• Partner with Product, IT, and Data teams to improve CRM systems, workflows, and automation.
• Present campaign results and customer insights to senior stakeholders.

Innovation & Continuous Improvement

• Stay updated with latest CRM and direct marketing technologies.
• Explore new communication channels and tactics to improve reach and efficiency.
• Drive test‑and‑learn culture for new campaign formats and targeting methods.

Key requirements:

• Saudi nationals preferred; if non‑Saudi, must already be based in KSA.
• Base salary up to 16,500 SAR + 25% housing and 10% transport.
• Bachelor’s Degree in Marketing, Business, or related field.
• 5 years of CRM and direct marketing experience, ideally in retail/e‑commerce.
• Proven experience with SMS, email, WhatsApp messaging, and push notification platforms (experience with Emarsys is preferred).
• Strong understanding of customer lifecycle marketing.
• Knowledge of data privacy regulations (PDPL).