Digital Technology End User Support Specialist

Baker Hughes; Dammam; On-site; SAR 112,000 - 188,000; Full time

Job summary

A leading energy technology company in Saudi Arabia seeks a Digital Technology End User Support Specialist. In this role, you will provide second-level technical support, manage IT incidents, and ensure SLA compliance. A bachelor's degree in science or engineering and 3-5 years of experience in IT operations is required. This position offers flexible working hours and competitive benefits, emphasizing work-life balance and well-being.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care

Life insurance and disability programs

Tailored financial programs

Qualifications

• 3-5 years of experience in IT operations.
• Experience in Windows and macOS support.
• Strong background in systems administration and network support.

Responsibilities

• Provide second-level technical support to end-users.
• Manage incident lifecycle including escalation and closure.
• Maintain SLA compliance and communication with users.

Skills

IT operations

Incident Management

Problem Management

Windows support

macOS support

Hardware Troubleshooting

Active Directory

Azure AD

Office 365

Network Support

Remote Support Tools

IT Asset Management

Education

Bachelor's degree in science or engineering

Tools

ServiceNow

SCCM

Intune

TeamViewer

Job description

Digital Technology End User Support Specialist

Are you experienced in IT Operations

Are you passionate about Incident & Problem Management

Join our Digital Technology team!

Partner with the best

As End User Support Specialist you will be responsible for providing end users with second-level technical support (L2). This requires an in-depth understanding of business processes and IT industry trends as well as the ability to demonstrate technical proficiency in the relevant functional area.

As a Digital Technology End User Support Specialist you will be responsible for :

• Proficient in usingServiceNowfor logging tracking and resolving IT incidents and service requests.
• Experienced inincident lifecycle management including categorization prioritization escalation and closure.
• Skilled in maintainingSLA compliance ensuring timely resolution and communication with end-users.
• Familiar withknowledge base usage ticket documentation and generating incident reports for trend analysis.
• Being an escalation point for non-solved requirements or issues. Monitor request handling and escalation policies for end-user computing support.
• Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs service improvements customer / client engagements and feedback.
• Executing PC replacement plans and assisting in financial models and budget projections.
• Leading the evaluation purchasing deployment inventory lifecycle and replacement of end-user technology equipment.
• Supporting DT projects maintaining project documentation including status updates.
• Facilitating communication between stakeholders team members and project managers.
• Building and maintaining effective working relationships ensuring resources and technical needs are understood and planned.
• Experienced IT Infrastructure professional with a strong background in systems administration network support and cloud-based solutions to ensure robust secure and scalable IT operations.

To be successful in this role you will have :

• A bachelors degree from an accredited university or college (bachelors in science or engineering is preferred)
• 3-5 years of experience IT operations.
• Experience in Windows macOS Support
• Experience in Hardware Troubleshooting & Repair
• Experience in Active Directory Group Policy Azure AD
• Experience in Office 365 Exchange Online Teams
• Experience in Network Support (TCP / IP DNS DHCP)
• Experience in Remote Support Tools (SCCM Intune TeamViewer)
• Experience in IT Asset & Inventory Management & Ticketing Systems (ServiceNow)
• Experience in Endpoint Security & Patch Management.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns :

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us and you can expect :

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

#LIOnsite

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1