Digital Supporter

Hempel A/S; Makkah Region; On-site; SAR 60,000 - 85,000; Full time

Job summary

A global chemicals company based in Saudi Arabia is seeking a Digital Supporter responsible for first-line support of applications and systems. The ideal candidate will have at least 2 years of experience in IT support and a bachelor's degree in a related field. This position offers an opportunity to develop within a supportive global team while maintaining high standards of service.

Qualifications

• Minimum 2 years of full-time experience in IT support.
• Should possess a valid driver’s license.
• Demonstrated ability to develop effective working relationships.

Responsibilities

• Perform first-line support of portfolio applications.
• Ensure service requests and security tickets are updated.
• Liaise with suppliers and service centers for issue resolution.

Skills

IT Technician/Digital Support experience

Network cabling expertise

PC and printer repair and troubleshooting skills

Proficient in Microsoft suite of applications

Project coordination skills

Analytical and problem-solving skills

Effective communication and presentation skills

Strong organizational and planning skills

Education

Bachelor’s degree or Vocational course in computer related studies

Job description

As a Digital Supporter you will be responsible to perform timely first‑line support of all portfolio applications, PC and mobile platform, networking and communications.

Key Responsibilities

• Ensure service requests and failure and security tickets are updated and resolved as per agreed KPI levels
• Escalate higher level matters to second line and to external support as applicable
• Focus and do necessary action on assigned activities and projects to accomplish the milestones and meet the deadlines
• Liaise with suppliers, ISP’s, service centers, application developers and other Digital contacts as per business requirements and for resolution of issues
• Provide basic orientation of Hempel digital systems and platform to new users and inculcate awareness of Digital policies and procedures and strict compliance on information security
• Ensure Company policies, procedures and controls are adhered to within the Digital function
• Keep costs low and within budget
• Develop effective working relationships at all levels, internally and externally
• Communicate promptly, clearly and effectively with the team and relevant colleagues

The role will be based in Jeddah (Saudi Arabia) with primary focus on Saudi Arabia tickets but will extend to other countries as the necessary experience and skill levels are achieved.

Qualifications

• Minimum 2 years of full‑time IT Technician/Digital Support experience in a reputable company
• Bachelor’s degree or Vocational course graduate preferably in computer related studies
• Expertise in Network cabling
• PC and printer repair and troubleshooting skills
• Proficient in Microsoft suite of applications
• Project coordination skills
• Analytical and problem‑solver
• Strong organizational and planning skills
• Effective communication and presentation skills
• Team player with positive attitude
• Pro‑active and offers assistance whenever possible
• Continually improving performance
• Setting high standards of service
• Should possess a valid driver’s license

Application and further information

To apply for this position, please submit your application letter with a CV in English via the link no later than the 28‑Nov‑2025.

Please note that the interviews will take place 1‑2 weeks after the application deadline, and you may want to pencil this time in your diary to avoid any holiday clashes.

More About Hempel

At Hempel, you’re welcomed to a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

Additional Information

Application due: 2025‑11‑28

Seniority Level: Mid‑Senior level

Job Functions: Information Technology

Industry: Chemicals