Digital and Cyber – Digital Solutions and Engineering – Customer Transformation and Digital Lending

PwC Middle East; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global consulting firm is seeking a Customer Transformation & Digital Lending Analyst in Riyadh, KSA. This role involves supporting clients to enhance their customer experience and digital banking operations, through data-driven solutions and process improvements. The ideal candidate has a Bachelor's in a related field and 3 years of relevant experience, with strong analytical and communication skills. The company promotes inclusive teams and meaningful work opportunities.

Qualifications

• 3 years of experience in consulting, digital banking, or financial services transformation.
• Experience in process mapping, data analysis, or customer journey design.
• Exposure to leading digital transformation projects in the financial services sector in KSA.

Responsibilities

• Support consulting engagements focused on customer transformation and digital lending strategy.
• Analyze customer journeys and operational processes to identify areas for improvement.
• Conduct market research and benchmarking on digital banking trends.
• Assist in developing business cases and transformation roadmaps for banking clients.
• Work closely with cross‑functional client teams across business and technology.
• Contribute to the preparation of presentations, reports, and proposals.
• Support project management activities to ensure timely delivery of deliverables.

Skills

Analytical skills

Problem-solving skills

Communication skills

Teamwork

Education

Bachelor’s degree in Business, Finance, Economics, Engineering, or related field

Tools

Digital lending platforms

CRM systems

Automation tools

Job description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Why PwC

At PwC, your growth is our priority. We fuel potential through coaching, feedback, and challenging work that helps you build a career path as unique as you are. You’re not just joining a team—you’re becoming part of a movement that’s shaping the future. Here, you can be yourself, work with purpose and boldness, and collaborate with talented people to deliver solutions that create real impact for clients and communities. Powered by inclusive teams, cutting‑edge technology, and truly meaningful work, you’ll find endless opportunities to grow, lead, and go further.
Together, we set the future in motion.

Consulting LoS

At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward‑looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector‑aligned, solution‑led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward‑thinking community—built to grow with you and the world around us.

BU Description

The Digital & Cyber Business Unit brings together deep technology expertise and bold thinking to help organizations thrive in a connected, data‑driven world. We support clients in reimagining how they operate, serve, and grow—by harnessing the power of digital products, emerging tech, cloud, data, and cyber resilience.

Whether shaping enterprise‑wide transformation or enabling targeted innovation, we work at the intersection of strategy, technology, and trust—delivering scalable solutions that empower clients to move faster, think smarter, and lead with confidence.

Job Summary

We are looking for a Customer Transformation & Digital Lending Analyst to join our Financial Services Consulting team in KSA. In this role, you will support clients in transforming their customer experience and digital lending operations. You will help design data‑driven solutions, improve customer journeys, and enable digital banking capabilities through process and technology enhancements.

Roles & Responsibilities

• Support consulting engagements focused on customer transformation and digital lending strategy and implementation.
• Analyze customer journeys and operational processes to identify areas for improvement and digital enablement.
• Conduct market research and benchmarking on digital banking trends, technologies, and best practices.
• Assist in developing business cases, transformation roadmaps, and process redesigns for banking clients.
• Work closely with cross‑functional client teams across business, risk, operations, and technology.
• Contribute to the preparation of presentations, reports, and proposals that communicate key insights and recommendations.
• Support project management activities, ensuring deliverables are completed on time and meet quality standards.

Educational Qualifications & Certifications

• Bachelor’s degree in Business, Finance, Economics, Engineering, or related field.
• 3 years of experience in consulting, digital banking, or financial services transformation.
• Strong analytical and problem‑solving skills, with experience in process mapping, data analysis, or customer journey design.
• Knowledge of digital lending platforms, automation tools, or CRM systems is an advantage.
• Excellent communication and presentation skills, with the ability to work effectively in team environments.
• Fluency in English; Arabic is an advantage.
• Exposure to leading digital transformation projects across the financial services sector in KSA.

Tagged as: Advisory - Other, Consulting, Senior Associate