Deputy Boutique Manager 1

Richemont; Makkah Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury retail company in the Makkah Region is seeking a Deputy Boutique Manager to elevate operations and enhance client experiences. In this role, you will lead a high-performing team, oversee sales, and implement boutique strategies, all while ensuring compliance with operational standards. The ideal candidate has 5–7 years of luxury retail experience, a strong leadership background, and a degree in a relevant field. Competitive benefits and a focus on diversity and inclusion are core to our culture.

Benefits

Diversity and Inclusion initiatives

Professional development opportunities

Qualifications

• 5–7 years of experience in luxury retail or customer-centric leadership role.
• Strong background in team leadership and boutique operations.
• Experience working with VIP clients and high-end luxury clientele.

Responsibilities

• Lead and develop the boutique team focused on performance and engagement.
• Oversee sales operations and ensure exceptional client experience.
• Contribute to the definition and implementation of boutique strategies.

Skills

Team leadership

Client service

Performance management

Analytical skills

Creativity

Education

Degree in Business or Retail Management

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

CRM tools

Job description

HOW WILL YOU MAKE AN IMPACT?

Are you passionate about retail excellence and people development? Do you have a genuine interest in shaping the client experience and leading high‑performing teams? As a Deputy Boutique Manager, you will partner closely with the Boutique Manager to elevate boutique operations and performance. You will lead by example, ensure exceptional service, and act as a key driver of Cartier’s boutique strategy in KSA.

WHAT WILL BE YOUR MISSION?

As a Deputy Boutique Manager, your mission is to act as a strategic leader within the boutique, ensuring daily operations are run seamlessly while cultivating a strong team culture and delivering a consistent luxury client experience. This role is instrumental in anchoring the boutique as a retail reference point and will be pivotal in translating the Maison’s vision into local success.

MAIN RESPONSIBILITIES

• Lead and develop the boutique team with a focus on performance, inclusion and engagement.
• Oversee sales operations and ensure exceptional client experience aligned with the Cartier standards.
• Contribute to the definition and implementation of boutique strategies and activations.
• Act as the right hand of the Boutique Manager and support all aspects of operations in their absence.

TEAM MANAGEMENT & PEOPLE DEVELOPMENT

• Lead, coach and grow a diverse and high‑performing team.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews.
• Foster an inclusive work culture and act as a role model in all aspects of team engagement.

CLIENT EXPERIENCE & SALES PERFORMANCE

• Define and implement a boutique‑specific client experience strategy to strengthen loyalty and brand perception.
• Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
• Engage the team with clientelling tools and oversee loyalty programs and CRM actions.

BOUTIQUE STRATEGY & OPERATIONS

• Co‑define boutique strategy with the Boutique Manager and execute operational action plans.
• Lead creative in‑store animations and activations that reflect Cartier’s singularity.
• Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum of 5–7 years of experience in luxury retail or a customer‑centric leadership role.

• Strong background in team leadership, client service, and boutique operations.

• Degree in Business, Retail Management, or a related field.

• Proactive and entrepreneurial mindset with strong creativity.

• Strong analytical and performance management skills.

• Experience working with VIP clients and high‑end luxury clientele.

• Ability to lead with empathy, communicate effectively, and drive results.

• Natural leader who inspires, motivates and unites teams around a shared vision.

• Organized, detail‑oriented and able to handle shifting priorities with grace.

• Confident in handling confidential matters and working under pressure.

• Collaborative, adaptable, and a trusted partner across all boutique functions.

• Solid understanding of retail KPIs and sales reporting.

• Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

WHAT DO WE OFFER

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

WHO WE ARE

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. Cartier is a place like no other. Welcome to our Maison!