Delivery Operations Coordinator

GBE Logistics; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics provider in Saudi Arabia seeks an experienced operations coordinator. You will manage delivery agents to ensure efficiency and compliance while tracking their performance using advanced reporting tools. This role is crucial for improving delivery standards and operational reporting quality. Ideal candidates should have solid experience in managing delivery agents and excellent reporting skills.

Qualifications

• Experience managing or coordinating delivery agents for apps such as Jahez or The Chefs.
• Strong knowledge of tracking and reporting tools.
• Ability to prepare accurate daily and weekly reports.

Responsibilities

• Monitor delivery agents’ status during peak hours.
• Track agents’ Acceptance Rate and ensure it remains above 95%.
• Prepare daily and weekly performance reports for delivery agents.

Skills

Management of delivery agents

Data analysis

Communication

Use of reporting tools

Tools

Excel

Google Sheets

WhatsApp Business

Job description

Daily Responsibilities:

• Monitor delivery agents’ status on The Chefs App continuously during peak hours.
• Ensure agents are online and distributed across the designated zones as instructed by The Chefs App.
• Track each agent’s Acceptance Rate, ensuring it does not fall below the required 95%.
• Communicate with delivery agents daily via WhatsApp/operations group to ensure readiness and quick response.
• Record and report any operational violations (delays, cancellations, absences) immediately to management.
• Ensure agents adhere to dress code and use proper delivery‑ready vehicles.
• Track and document official excuses in case of absences.
• Prepare an end‑of‑day report including:
  • Number of active agents
  • Peak‑time attendance & availability rate
  • Orders completed per agent
  • Unpicked orders
  • Rejected orders
  • Acceptance rate
  • Total delivery income completed by all agents
  • Average orders / income per agent
  • Operational notes & improvement recommendations

Weekly Responsibilities:

• Prepare a weekly performance report for all delivery agents with analysis of acceptance and attendance rates.
• Recommend operational improvements such as redistributing agents or adjusting work schedules.

Qualifications & Requirements:

• Previous experience managing or coordinating delivery agents for apps such as:
  • Jahez
  • The Chefs
  • Mrsool
  • HungerStation
  • Other similar platforms
• Strong knowledge of tracking and reporting tools such as Excel, Google Sheets, and WhatsApp Business.
• Ability to analyze data and prepare accurate daily and weekly reports.
• Excellent communication skills with both delivery agents and management.

Expected Outcomes:

• Improve delivery agents’ performance to maintain priority order allocation from The Chefs App.
• Reduce absenteeism and operational violations.
• Enhance quality and accuracy of operational reporting to strengthen trust with the client (The Chefs).