Delivery & Operation Senior Director

SupportFinity™; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading business services provider in Riyadh is seeking an experienced Operations Manager to lead departmental functions and enhance business performance. The ideal candidate will have a Bachelor's degree in business administration and 15 years of experience in operations or project management. Strong leadership and communication skills are essential for this role, which also includes responsibilities such as performance reporting and compliance management.

Qualifications

• 15 years of experience in operations, delivery, or project management.

Responsibilities

• Manage & lead day-to-day functions and activities across the department.
• Assist in the overall business unit performance by driving SLAs and adherence to metrics.
• Drive innovation and efficiencies of business opportunities.
• Coaching and developing employee teams.
• Act as the day-to-day operations client contact.
• Generate reports on performance measurement and KPIs.
• Ensure compliance with organizational policies and local regulations.
• Maintain the business continuity plan.

Skills

Strong leadership

Excellent communication

Analytical thinking

Negotiation

Education

Bachelor’s degree in business administration, management, or a related field

Job description

Job Description

• Manage & lead day-to-day functions and activities across the department, including people management and operational subjects.
• Assist in the overall business unit performance by driving SLAs and adherence to business unit metrics.
• Drive innovation and efficiencies of business opportunities, applying process improvements and new systems.
• Coaching and developing employee teams, addressing people matters, and identifying development needs.
• Act as the day-to-day operations client contact to resolve system issues and provide feedback to clients on quality and workload.
• Generate reports on performance measurement and KPIs to facilitate business decisions.
• Ensure compliance with organizational policies and local regulations.
• Maintain the business continuity plan (BCP) and execute it as needed.

Qualifications

• Bachelor’s degree in business administration, management, or a related field.
• 15 years of experience in operations, delivery, or project management.

Skills

• Strong leadership
• Excellent communication
• Analytical thinking
• Negotiation

Takamol Holding

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.