Delivery Experience Senior Program Manager, Delivery Service Partners, Africa, Middle East, and[...]

Afaq - Warehouse Branch; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A logistics firm is seeking a Senior Program Manager to lead the Amazon Marketplace Experience Transformation in Saudi Arabia, focusing on improving the delivery partner experience across Africa, Middle East, and Turkey. The ideal candidate will manage strategic initiatives, collect insights to identify key priorities, and work collaboratively with various teams. Required qualifications include extensive program management experience, strong English and Arabic communication skills, and a relevant degree. This role contributes to operational excellence and partner satisfaction.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics for improvements.
• Strong English and Arabic language skills.
• 2+ years of experience in driving process improvements.

Responsibilities

• Develop and execute the strategic roadmap for delivery partner experience.
• Collect and analyze insights to identify experience priorities.
• Draft strategy documents and present recommendations to leadership.
• Establish partnerships for campaigns and benefits for Delivery Associates.
• Lead country expansion efforts and new program launches.

Skills

Program management

Stakeholder management

Strategic thinking

Data-driven improvements

Communication skills (English)

Communication skills (Arabic)

Education

Bachelor’s degree

Master’s degree or MBA

Job description

We are seeking an experienced Senior Program Manager to lead the Amazon Marketplace Experience Transformation (AMET) function for Delivery Associates (DAs) and Delivery Service Partners (DSPs) across Africa, Middle East, and Turkey. In this critical role, you will be based in the Kingdom of Saudi Arabia, focusing on local operations while developing and executing the regional strategy. You will leverage multiple listening channels to identify experience priorities, consolidate feedback, and work cross‑functionally to address key improvement opportunities. This position requires exceptional stakeholder management and strategic thinking to create meaningful programs that enhance the overall driver and DSP experience across diverse markets.

Your expertise in program management, strategy development, and influence without authority will be essential as you partner with external entities to create impactful campaigns, present strategies to senior leadership, and drive initiatives that transform the delivery partner experience. You will serve as the strategic voice for delivery partners, ensuring their needs are represented in business decisions while balancing operational excellence and partner satisfaction.

Responsibilities

• Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey, while maintaining focused implementation in Saudi Arabian operations.
• Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross‑functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
• Draft comprehensive strategy documents and present recommendations to senior leadership, driving alignment and securing resources for key initiatives.
• Establish and manage partnerships with external entities to create campaigns and benefits for Delivery Associates and DSPs, including organizing annual partner meetings and launching ignite events throughout the region.
• Lead country expansion efforts and new program launches within AMET, ensuring consistent implementation of best practices while adapting to local market needs.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• 5+ years of owning program strategy, end‑to‑end delivery, and communicating results to senior leadership experience
• Bachelor’s degree
• Experience in English‑language communication skills, both written and verbal
• Experience in Arabic‑language communication skills, both written and verbal
• 2+ years of driving process improvements experience
• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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