Delivery Experience Liaison

Afaq Q Tech General Trading - G11; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading logistics company in Saudi Arabia is seeking a Delivery Station Customer Service Associate. The role involves providing hands-on customer support to resolve delivery issues, ensuring customer satisfaction. Candidates should be fluent in English and Arabic, possess strong communication skills, and thrive in fast-paced environments. This position offers full-time hours and the opportunity to work within a dynamic team focused on enhancing customer experience.

Qualifications

• Experience prioritizing multiple assignments while meeting deadlines.
• Fluent in English and Arabic, with strong communication skills.
• Ability to work under stress in a fast-paced environment.

Responsibilities

• Support customers with delivery issues by providing real-time assistance.
• Collaborate with delivery service partners to resolve delivery problems.
• Establish relationships with various workgroups within the station.

Skills

Customer communication

Empathy

Problem-solving

Attention to detail

Ability to work in fast-paced environments

Interpersonal communication

Tech proficiency

Stress management

Tools

Microsoft Office

Job description

A leading logistics company in Saudi Arabia is seeking a Delivery Station Customer Service Associate. The role involves providing hands-on customer support to resolve delivery issues, ensuring customer satisfaction. Candidates should be fluent in English and Arabic, possess strong communication skills, and thrive in fast-paced environments. This position offers full-time hours and the opportunity to work within a dynamic team focused on enhancing customer experience.