Data Center Engineer

Ll Oefentherapie; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global cloud solutions leader in Riyadh is seeking a skilled technical support professional for effective delivery of support and installations in an Oracle Cloud Infrastructure datacenter. The ideal candidate will have significant experience in IT Infrastructure support, adept problem-solving skills, and will be capable of working in a mission critical environment. This role includes responsibilities for server/network capacity management and technical client support while adhering to health and safety processes.

Benefits

Competitive benefits including medical and retirement options

Opportunities for volunteering and community service

Qualifications

• 3 to 5+ years in IT Infrastructure support and server administration.
• Experience working in a mission critical operations environment.
• Ability to communicate clearly and confidently in a virtual environment.

Responsibilities

• Responsible for effective delivery of technical support and installations.
• Act as support expert liaison to technical and non-technical teams.
• Perform performance trend analysis and manage server/network capacity.

Skills

Customer Service

Good Communication Skills

IT infrastructure

Linux Server

Hardware Technical Support

Troubleshooting

Education

Bachelor of Science degree in Computer Science, Information Systems or equivalent

Job description

• Does this position require a security clearance? No
• Years 3 to 5+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

Responsible for effective delivery of technical support and installations. This will include break‑fix tasks, hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

Candidate Profile

• About the candidate:
  • Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
  • Experience in IT Infrastructure support and server administration in a mid‑sized environment (200 - 1,000+ server systems)
  • Experience with data center M&E equipment
  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
  • Experience working in a “mission critical operations” environment
  • The position involves on‑call which means you should have a driving license and be able to reach out to the Data Center site within 60 minutes approximately and may require working in cramped spaces or elevated locations.
  • Ability to speak confidently and to communicate clearly in a virtual environment
  • Strong adherence to processes and be a Process Champion
  • Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
  • Experience providing client‑facing, direct customer support and service.
  • Ability to work productively in remote cross‑functional teams or resourcefully and independently as an individual
  • Highly service‑oriented, reliable, responsible, self‑motivated
  • Good English command
• Required Data Center experience:
  • Basic knowledge of data center design, including electrical and cooling plant & operation
  • Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
  • Rack, stack equipment including commissioning of new racks
  • Strong structured cabling skills on fiber & copper (e.g. looming, term & test)
• Required systems & hardware expertise:
  • Systems administration (Linux and/or Windows Servers)
  • Hardware repair, diagnosis & break/fix
  • Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
  • IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
  • Base Operating System Installs and configuration
  • Core OS Services: SSH, Telnet, DHCP etc.
• Role Responsibilities and Requirements:
  • Act as support expert liaison to other technical teams & non‑technical teams (e.g. networking, compute, compliance, business operations)
  • Understand internal customer problems and provide technical solutions in a timely manner
  • Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
  • System board level repair and fault diagnosis to SLAs
  • Planning and commissioning new rack positions
  • Involvement with the design and commissioning of new white spaces
  • Structured cabling installation is a significant part of this position
  • Keep up with the latest technologies and apply them appropriately
  • Adherence to defined Health & Safety processes at all times
  • Working as part of a multi‑disciplinary team without friction
  • Additional on‑premise work at customer locations may be required

Supporting Skills

• Customer Service, Good Communication Skills, IT infrastructure, Linux Server, Hardware Technical Support, Troubleshooting

Responsibilities

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.