CX Strategy & Transport Experience Lead

Qiddiya Investment Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading entertainment and cultural mega-project is seeking a professional to work on customer experience strategy. The role involves designing customer journeys for transport projects, developing KPIs, and aligning customer experience goals with strategic plans. Ideal candidates should have a bachelor's degree in a relevant field and at least 5 years of experience in the transport sector. This position is based in Riyadh, Saudi Arabia.

Qualifications

• Strong understanding of customer experience frameworks.
• 5+ years of experience in customer transport or service planning.
• Experience in the GCC region is a plus.

Responsibilities

• Assist in developing customer experience performance frameworks and KPIs.
• Align customer experience goals with strategic transport plans.
• Support service planning and focus on customer outcomes.

Skills

Customer journey design

KPI development

Service planning

Cross-departmental collaboration

Education

Bachelor’s degree in business Strategy, Service Design or Customer Experience

Job description

A leading entertainment and cultural mega-project is seeking a professional to work on customer experience strategy. The role involves designing customer journeys for transport projects, developing KPIs, and aligning customer experience goals with strategic plans. Ideal candidates should have a bachelor's degree in a relevant field and at least 5 years of experience in the transport sector. This position is based in Riyadh, Saudi Arabia.