CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

SAP SE; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company is seeking a CX Solution Advisor in Riyadh. The role involves supporting the sales team by leveraging expertise in CX solutions and driving customer engagement. Candidates should have experience in a large software environment, with a focus on SAP CX products. This is a one-year fixed-term contract with the potential for renewal, targeting Saudi nationals due to local mandates.

Benefits

Constant learning opportunities

Skill growth

Great benefits

Qualifications

• Experience in a CX solution-specific segment is preferred.
• 3-5 years of relevant CX solutions experience required.
• Track record of success in solutions/CX industry.

Responsibilities

• Be the go-to person for CX solutions within the sales team.
• Support entire sales cycle from identifying opportunities to customer support.
• Provide standard and customized/personalized solution demonstrations.
• Evaluate account criteria for further investment in pursuing opportunities.
• Establish self as a thought leader in the account team.
• Conduct dry runs on strategic deals and engagements.

Skills

Professional experience with large software/IT organizations

SAP CX product experience

Working knowledge of Cloud and SaaS models

Creating compelling storylines for customer interactions

Ability to quickly understand customer business goals

Passion and energy in customer interactions

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

*Due to Saudization local mandates, only Saudi nationals will be considered at this time.

What you’ll build

As the CX Solution Advisor (SA), you will be the go‑to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post‑sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep solution‑specific expertise to support new sales and adoption for key customers
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
• Evaluate account qualification criteria to determine further investment in pursuing opportunities
• Establish yourself as a thought leader within the account team and fine‑tune account strategy
• Collaborate with the team in creating overall themes and competitive differentiation
• Conduct vigorous dry runs on strategic deals and customer engagements
• Transition engagement to implementation partner/ Services teams effectively
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring

• Professional experience with large software/IT organizations, preferably in a CX solution‑specific segment
• SAP CX product experience and/or 3‑5 years of relevant CX solutions/Lines of Business experience
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business‑to‑Business Environment
• Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success
• Focus on creating compelling storylines and themes for customer interactions
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
• Passion and energy in all customer interactions

*Due to Saudization local mandates, only Saudi nationals will be considered at this time.

*One year Fixed term contract, with potential of being renewed.

Where you belong

• Customer Advocate: Collaborate to complement solution expertise and support customers
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value
• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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