Customer Support Specialist — Tamheer Program

Chartered Institute of Procurement and Supply (CIPS); Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prominent procurement and supply organization in Saudi Arabia seeks a Customer Service Representative to manage inquiries and enhance customer experiences. The ideal candidate holds a bachelor's degree, has excellent communication skills, and the ability to resolve complaints efficiently. This role offers an opportunity to work in a fast-paced environment while collaborating with various departments.

Qualifications

• Previous experience in customer service or a related field preferred but not mandatory.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with order status updates.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to enhance the customer experience.
• Continuously improve service processes and procedures.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Ability to manage multiple tasks

Education

Bachelor's degree or equivalent

Job description

A prominent procurement and supply organization in Saudi Arabia seeks a Customer Service Representative to manage inquiries and enhance customer experiences. The ideal candidate holds a bachelor's degree, has excellent communication skills, and the ability to resolve complaints efficiently. This role offers an opportunity to work in a fast-paced environment while collaborating with various departments.