Customer Support Specialist — Frontline Impact

CreditNinja - KMD Partners, LLC; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading customer service company in Riyadh is looking for a dedicated Customer Service Agent. In this role, you will provide outstanding support by addressing inquiries and resolving issues across various channels. The ideal candidate should possess excellent communication skills and a customer-centric mindset. Previous customer service experience is preferred, along with proficiency in using CRM systems to document interactions. Join us and contribute to enhancing customer satisfaction!

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with issues regarding orders and services.
• Document customer interactions and maintain records in the CRM.

Skills

Communication skills

Problem-solving abilities

Customer-centric mindset

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Customer service software

CRM systems

Job description

A leading customer service company in Riyadh is looking for a dedicated Customer Service Agent. In this role, you will provide outstanding support by addressing inquiries and resolving issues across various channels. The ideal candidate should possess excellent communication skills and a customer-centric mindset. Previous customer service experience is preferred, along with proficiency in using CRM systems to document interactions. Join us and contribute to enhancing customer satisfaction!