Customer Success Associate: FinTech Onboarding & Adoption

Talent 360; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

A growing Fin-Tech company in Saudi Arabia seeks a Customer Success Associate to enhance customer engagement and drive product adoption. This role involves onboarding new users, responding to inquiries, and generating reports to track customer success. The ideal candidate has a Bachelor’s degree, strong communication skills, and proficiency in CRM systems. This position offers the chance to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Strong communication skills, both written and verbal.
• Basic understanding of customer success principles.
• Ability to manage multiple customers simultaneously.

Responsibilities

• Support customer onboarding by guiding users through account setup.
• Proactively monitor customer activity to ensure adoption milestones.
• Respond to customer inquiries via email, phone, and chat.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Attention to detail

Organizational skills

Ability to learn quickly

Education

Bachelor’s degree in Business, Communications, or a related field

Tools

Microsoft Office

CRM systems (e.g., Zoho, HubSpot, Salesforce)

Job description

A growing Fin-Tech company in Saudi Arabia seeks a Customer Success Associate to enhance customer engagement and drive product adoption. This role involves onboarding new users, responding to inquiries, and generating reports to track customer success. The ideal candidate has a Bachelor’s degree, strong communication skills, and proficiency in CRM systems. This position offers the chance to work in a dynamic environment focused on customer satisfaction.