Customer Service Supervisor

Tadawi Medical Group; Abha; On-site; SAR 150,000 - 200,000; Full time

Job summary

A healthcare organization in Abha, Saudi Arabia, is seeking a proactive Customer Service Supervisor to lead their customer service team. The ideal candidate will manage daily operations, coach and support team members, and drive continuous improvement in service delivery. Responsibilities include supervising workflows, monitoring customer satisfaction, handling escalated inquiries, and collaborating with other departments. A bachelor's degree in business or administration and proven customer service management experience are required.

Qualifications

• Bachelor's degree or equivalent experience in business or administration.
• Proven experience in customer service supervision or team management.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise daily customer service operations and workflows.
• Monitor customer satisfaction and implement improvement initiatives.
• Provide coaching, training, and support to team members.
• Handle escalated customer inquiries and resolve complex issues.
• Collaborate with other departments to optimize processes and service quality.
• Prepare performance reports and provide insights for decision-making.

Skills

Customer Satisfaction

Customer Service

Supervisory Skills

Training

Continuous Improvement

Communication

Team Leadership

Problem Solving

Process Improvement

CRM Software

Education

Bachelor’s degree or equivalent experience in business, administration, or a related field

Tools

Microsoft Office

CRM systems

Job description

Customer Service Supervisor – Tadawi Medical Group

Location: Abha, Saudi Arabia

Job Type: Full-time

About the Role:

Tadawi Medical Group is seeking a proactive Customer Service Supervisor to lead our customer service team and ensure high levels of customer satisfaction. The ideal candidate will manage daily operations, coach and support the team, and drive continuous improvement in service delivery.

Key Responsibilities:

• Supervise daily customer service operations and workflows.
• Monitor customer satisfaction and implement improvement initiatives.
• Provide coaching, training, and support to team members.
• Handle escalated customer inquiries and resolve complex issues.
• Collaborate with other departments to optimize processes and service quality.
• Prepare performance reports and provide insights for decision-making.

Qualifications:

• Bachelor’s degree or equivalent experience in business, administration, or a related field.
• Proven experience in customer service supervision or team management.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office (especially Outlook) and CRM systems.

Skills:

• Customer Satisfaction
• Customer Service
• Supervisory Skills
• Training
• Continuous Improvement
• Communication
• Team Leadership
• Problem Solving
• Process Improvement
• CRM Software