Customer service specialist

Metso; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading global industrial company in Riyadh is seeking a Customer Service Specialist for their Quote and Order Management Team. The role involves ensuring customer satisfaction through effective communication, quotation preparation, and order management. Candidates should have 3 years of relevant experience and be tech-savvy. The position encourages personal growth within a supportive environment.

Qualifications

• 3 years of experience in customer service, administration, operations, or a related field.
• Strong verbal and written English communication skills.
• Ability to engage and solve customer challenges.

Responsibilities

• Monitor and manage customer portals daily for RFQs.
• Prepare quotations, process sales orders, and handle service requests.
• Collaborate with various teams for streamlined processes.
• Build and maintain strong customer relationships.

Skills

Customer service experience

Professional communication

Problem-solving

IT systems navigation

Detail-oriented

Tools

SAP

Salesforce

Job description

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date : 11 / 30 / 2025

Metso Saudi Arabia is looking for a Customer Service Specialist to join our Quote and Order Management Team. The successful candidate will be responsible for performingall necessary functions to ensure customer satisfaction.

Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price / margin / delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.

What You’ll Do

• Monitor and manage customer portals daily to promptly address new Requests for Quotations (RFQs).
• Proficient in day-to-day customer service functions such as accurately preparing quotations, processing sales orders, and handling service requests to ensure customer satisfaction, as including invoicing.
• Handle LC (letter of credit) orders.
• Ensure trade compliance must haves.
• Collaborate closely with Site Account Managers to support client relationships and coordinate site operations.
• Work cross-functionally with sales, technical sales support, field service, logistics, finance and sourcing teams to streamline processes and deliver timely results.
• Take ownership of building and maintaining strong relationships with your customer contacts, acting as a trusted liaison.
• Utilize SAP, Salesforce, and other essential business systems confidently to manage workflows and data.
• Contribute actively as a key member of a dynamic Customer Service team committed to exceptional service and team success.
• Engage in continuous learning opportunities to develop your skills and build a solid foundation for career growth.
• Willing to travel internationally as per business requirements.

Who You Are

• You bring 3 years of experience in customer service, administration, operations, or a related field.
• You excel at clear, professional communication and enjoy engaging with customers and solving challenges.
• Your English communication skills, both verbal and written, are strong and effective.
• You are tech-savvy, organized, detail-oriented, and comfortable navigating IT systems and software tools.
• You are motivated to grow and advance within a company that values and invests in its people.