Customer Service Specialist

Stellar Hunters; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A fintech company in Dammam is seeking a Customer Service Specialist. The role involves being the voice of users, managing inquiries, and improving their experience. The ideal candidate should have 1–3 years of experience in customer service, excellent communication skills in Arabic and English, and familiarity with tools like Zendesk and Jira. Join an innovative team focused on user satisfaction and growth.

Benefits

Medical Insurance for employee and family

Travel Tickets for expats

Annual Bonus

Transportation Allowance

Qualifications

• 1–3 years of experience in Customer Service or user-facing roles.
• Excellent written and spoken communication in Arabic and English.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Serve as the first point of contact for user inquiries.
• Provide clear and empathetic assistance to users.
• Categorize user feedback and document them in internal tools.

Skills

Proactive

Empathy

Detail-oriented

Strong communication skills

Tech-savvy

Tools

Zendesk

Jira

Notion

Trello

Job description

About the Company

Our client is an innovative fintech venture dedicated to simplifying stock analysis for beginners through a cutting‑edge digital platform. With a mission to make investing accessible and understandable, the company is building user‑friendly financial tools that empower individuals to make confident trading decisions. The team is composed of passionate professionals working across technology, finance, and customer experience — all driven by the vision to redefine how people interact with financial data.

About the Role

We are looking for a Customer Service Specialist who will be the voice of our users and the bridge between customers and the product team. The ideal candidate is proactive, empathetic, and detail‑oriented, with strong communication skills in both Arabic and English.

This role is pivotal in ensuring a smooth and satisfying experience for platform users by managing support inquiries, collecting and categorizing feedback, and generating insights that guide product improvement.

Key Responsibilities

• Serve as the first point of contact for user inquiries via chat, email, or in‑app support.
• Provide prompt, clear, and empathetic assistance to users.
• Categorize user feedback (bugs, feature requests, UX issues, suggestions) and document them in internal tools (Notion / Trello / Jira).
• Generate weekly feedback reports highlighting trends and key insights for the product and engineering teams.
• Participate in User Acceptance Testing (UAT) for new releases and confirm issue resolution with users.
• Develop and maintain FAQs, canned replies, and user guides to enhance self‑service capabilities.

Requirements

• 1–3 years of experience in Customer Service, Customer Support, or other user‑facing roles.
• Excellent written and spoken communication in Arabic and English.
• Strong organizational skills and the ability to multitask effectively.
• Familiarity with CRM or ticketing systems (e.g., Zendesk, Jira, Notion, Trello).
• Basic understanding of UX and user‑centric problem solving.
• Tech‑savvy with a passion for fintech or SaaS platforms.

What We Offer

• Medical Insurance for employee and family
• Travel Tickets for expats
• Annual Bonus
• Transportation Allowance

Join a fast‑growing team that values innovation, learning, and user satisfaction — where your insights directly shape the future of the product.