Customer Service Representative

CyberNAS Consultancy; Riyadh Region; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading technology consultancy in Saudi Arabia is seeking a proactive Customer Service Representative to enhance customer satisfaction and manage service tickets. The successful candidate will have a Bachelor's degree and 3–5 years of experience in customer service. Strong communication skills in English are essential. This role offers various benefits including gratuity and health insurance.

Benefits

Gratuity

Health Insurance

Leaves

Medical

Qualifications

• 3–5 years of experience in a customer service or operations role.
• Excellent communication and problem-solving skills.
• Strong command of English; Arabic is a plus.

Responsibilities

• Manage and resolve customer service tickets promptly.
• Follow up on escalations and share reports with management.
• Conduct courtesy calls with clients when required.

Skills

Customer service skills

Problem-solving

Communication

Microsoft Office

Odoo

Salesforce

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Odoo

Job description

Job Description

CyberNas is seeking a proactive and detail‑oriented Customer Service Representative to join our Operations team. You will be responsible for handling customer queries, managing service tickets, supporting event operations, and ensuring a high level of customer satisfaction across all touchpoints.

Key Responsibilities

• Manage and resolve customer service tickets promptly.
• Follow up on escalations and share detailed reports with management.
• Conduct courtesy calls with clients and students when required.
• Review and manage registrations through internal systems.
• Follow up with unpaid candidates for regional events.
• Send joining instructions and prepare attendance sheets.
• Support the Customer Service Lead with reports, feedback analysis, and satisfaction metrics.

What We Offer

• A dynamic and collaborative work environment.
• Growth and learning opportunities in a leading cybersecurity organization.
• Exposure to regional and international events.

Requirements

• Bachelor’s degree in Business Administration or related field.
• 3–5 years of experience in a customer service or operations role.
• Excellent communication and problem‑solving skills.
• Strong command of English (Arabic is a plus).
• Advanced user of Microsoft Office and Odoo (Salesforce experience preferred).

Job Rewards and Benefits: Gratuity, Health Insurance, Leaves, Medical