Customer Service Officer - Urdu speaker

مجموعة المواردكم; Neom; On-site; SAR 150,000 - 200,000; Full time

Job summary

A customer service company in Neom, Saudi Arabia, seeks a dedicated agent to update customer information and assist with transactions. The ideal candidate will excel in communication, problem-solving, and attention to detail, fostering a positive experience for clients. Responsibilities include maintaining accurate records and supporting the customer experience team.

Qualifications

• Excellent communication skills for effective customer interactions.
• Proficiency with banking software.
• Ability to maintain precision in records and transactions.

Responsibilities

• Update customer information in the system.
• Issue cards to customers and maintain database accuracy.
• Assist customers with grievances and problems.

Skills

Customer Service

Computer Knowledge

Attention to Detail

Organization

Problem-Solving

Honesty and Integrity

Job description

"Update necessary information gathered from the customer like name, contacts, beneficiary address and other details within the system.

Upgrade, modification in details of customers in the system, if requested by the customer.

Issue cards to customers & maintain database regularly with accurate information.

Help customers for any grievances, problems faced by them during transactions.

Act as a link between the customer and the staff at other counters for a smooth working.

Keep abreast of all new schemes, offers, packages and inform customers accordingly.

-Win customer’s confidence and assist in sale boost by good service.

Open CIF for new customers.

Receive customer complaints in the form and send them to customer experience.

Behavioural Competencies

• Customer Focus: Providing excellent service and building positive relationships with customers.
• Attention to Detail: Ensuring accuracy in transactions and maintaining precise records.
• Integrity and Trustworthiness: Handling financial information responsibly and maintaining confidentiality.
• Communication Skills: Effectively interacting with customers and colleagues, both verbally and in writing.
• Problem-Solving: Quickly addressing and resolving customer issues and discrepancies.
• Adaptability: Managing multiple tasks and adjusting to changing priorities.
• Teamwork: Collaborating effectively with team members to ensure smooth branch operations.
• Accountability: Taking responsibility for one's actions and performance.

Skills

• Customer Service: Excellent communication skills.
• Computer Knowledge: Proficiency with banking software.
• Attention to Detail: Avoiding errors.
• Organization: Efficient task management.
• Problem-Solving: Quick resolution of issues.
• Honesty and Integrity: Handling financial information confidentially.