Customer Service Officer - Hindi speaker

مجموعة المواردكم; Neom; On-site; SAR 25,000 - 35,000; Full time

Job summary

A leading financial services company in Neom is seeking a customer service representative to assist clients with their inquiries and maintain customer records. The ideal candidate will have excellent communication skills, attention to detail, and proficiency in banking software. This role is crucial for enhancing customer satisfaction and facilitating smooth operations.

Qualifications

• Experience in customer service, preferably in a banking environment.
• Strong communication skills both verbally and in writing.
• Ability to maintain confidentiality and handle financial information.

Responsibilities

• Update necessary information gathered from customers in the system.
• Help customers with grievances and problems during transactions.
• Maintain an accurate database of customer information.

Skills

Excellent communication skills

Proficiency with banking software

Attention to Detail

Efficient task management

Quick resolution of issues

Handling financial information confidentially

Job description

Update necessary information gathered from the customer like name, contacts, beneficiary address and other details within the system.

Upgrade, modification in details of customers in the system, if requested by the customer.

Issue cards to customers & maintain database regularly with accurate information.

Help customers for any grievances, problems faced by them during transactions.

Act as a link between the customer and the staff at other counters for a smooth working.

Keep abreast of all new schemes, offers, packages and inform customers accordingly.

Win customer’s confidence and assist in sale boost by good service

Open CIF for new customers.

Receive customer complaints in the form and send them to customer experience.

BEHAVIOURAL COMPETENCIES:

• Customer Focus: Providing excellent service and building positive relationships with customers.
• Attention to Detail: Ensuring accuracy in transactions and maintaining precise records.
• Integrity and Trustworthiness: Handling financial information responsibly and maintaining confidentiality.
• Communication Skills: Effectively interacting with customers and colleagues, both verbally and in writing.
• Problem-Solving: Quickly addressing and resolving customer issues and discrepancies.
• Adaptability: Managing multiple tasks and adjusting to changing priorities.
• Teamwork: Collaborating effectively with team members to ensure smooth branch operations.
• Accountability: Taking responsibility for one's actions and performance.

SKILLS:

• Customer Service: Excellent communication skills.
• Computer Knowledge: Proficiency with banking software.
• Attention to Detail: Avoiding errors.
• Organization: Efficient task management.
• Problem-Solving: Quick resolution of issues.
• Honesty and Integrity: Handling financial information confidentially.