Customer Service and Logistics Planner

GSK plc; Saudi Arabia; On-site; SAR 60,000 - 85,000; Full time

Job summary

A leading global healthcare company is seeking a Customer Service & Logistics Planner in Saudi Arabia. This on-site role involves managing inbound and outbound product flows to maintain excellent customer service and ensuring compliance with local regulations. The ideal candidate is a Saudi National with 3+ years of experience in supply chain or logistics. Strong organizational skills and the ability to collaborate with cross-functional teams are essential for success in this impactful position.

Qualifications

• Saudi National required.
• 3+ years experience in supply chain, logistics or customer service operations.
• Experience managing third-party logistics providers.

Responsibilities

• Manage inbound and outbound product flows to ensure excellent customer service.
• Execute outbound order management to first-trade customers.
• Communicate planned inbound supply and advise distributors of stock shortages.

Skills

Organizational skills

Customer focus

Interpersonal skills

Knowledge of logistics processes

Education

High school diploma (or local equivalent)

Associate or bachelor’s degree in a relevant discipline

Job description

Role purpose

As a Customer Service & Logistics Planner you will manage inbound and outbound product flows to ensure excellent customer service and secure, compliant supply to first‑trade customers. You will coordinate with internal Supply Chain Planning teams, Logistics Service Providers (LSPs), distributors, and regulatory colleagues to manage orders, stock‑at‑risk, returns and logistics operations in line with GSK Quality, GMP and EHS standards.

Key responsibilities

• Execute outbound order management to first‑trade customers, including order placement, invoicing and handling customer complaints.
• Maintain integrity of material master and customer data in local systems to support logistics movements and order/invoice processing.
• Communicate planned inbound supply and advise distributors/LSPs of stock shortages or stock‑outs.
• Identify and manage stock‑at‑risk due to shelf‑life or saleable‑date expiration; lead required actions across functions including write‑off implementation.
• Manage product returns and support investigations of missing, out‑of‑spec or damaged inbound stock with LSPs, LOC and SCP teams.
• Coordinate logistics for pack changes, discontinuations, first‑time imports, free samples, clinical trial deliveries and tender samples working with LSPs, GSK Regulatory and local authorities.
• Liaise with central move‑product functions (e.g., control tower, site dispatch) to ensure full documentation for inbound product flow.
• Plan and oversee subcontract packing, re‑work, conversion and combination of packs; ensure inventory visibility to Supply Chain throughout repacking activities.
• Ensure all activities comply with GSK Quality, Good Manufacturing Practices (GMP), and Environment, Health & Safety (EHS) standards and local regulatory requirements.

Why you?

You are organized, customer‑focused and able to work effectively with cross‑functional and external partners to deliver reliable supply and excellent service.

Basic qualifications

• Saudi National
• High school diploma (or local equivalent)
• 3+ years’ experience in supply chain, logistics or customer service operations
• Experience managing third‑party logistics providers
• Knowledge and experience working within GMP and EHS requirements

Preferred qualifications

• Associate or bachelor’s degree in a relevant discipline
• Excellent written and verbal English communication skills
• Strong interpersonal skills; able to interact with stakeholders at all levels
• Knowledge of logistics processes including inbound freight, customs, warehouse operations, road distribution and planning

Work Environment

This is an on‑site role based in Saudi Arabia. Travel across the assigned territory may be required.

How to Apply

If you’re ready to join us in this impactful role, apply today! Together, we’ll get ahead of disease and shape the future of healthcare.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.