Customer Service Agent

DSV; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A global transport and logistics company in Riyadh is seeking a Customer Service Agent to maintain outstanding service standards. The role involves operational excellence in freight operations, ensuring timely updates to clients, and professional communications. Candidates should have a Bachelor's degree and 5 years of freight operations experience. This position emphasizes strong communication and negotiation skills, aiming to exceed customer expectations.

Qualifications

• 5 years of freight operations experience

Responsibilities

• Deliver best in class customer service to all customers.
• Interact with customers and vendors to establish SOPs and keep customers informed.
• Ensure all communications are professional and timely.
• Send routing updates and follow up with origin.
• Update tracking sheet with freight status and send updates daily.
• Negotiate rates with carriers and update rate sheets.
• Create jobs for all export shipments.
• Quote agents and customers for all export inquiries.
• Monitor communication and liaison with customers and vendors.
• Provide regular updates to the Line Manager.

Skills

Excellent spoken and written communication skills

Ability to prioritize tasks

Multitasking

Problem-solving skills

Integrity and professionalism

Proficient with Microsoft Office Suite

Education

Bachelor's degree

Job description

Time Type: Full Time

Position: Customer Service Agent

Location: Saudi Arabia, Riyadh

Role Summary

As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

Responsibilities

• Always deliver best in class customer service to all DSV customers.
• Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
• Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
• Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.
• Update the tracking sheet with freight status and send to the customer on daily basis.
• Negotiate rates with Carriers and update the Export Rate sheet in share point.
• Create jobs in CW1 for all export shipments.
• Quote Agent & Customers for all export inquiries.
• Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.
• Provides regular update to the Line Manager.
• Any other related duties / projects assigned by the supervisor from time to time to meet the business needs.

Educational Qualifications & Certifications

• Bachelor's degree
• 5 years of Freight operations experience.

Competencies

• Excellent spoken, and written communication skills.
• Ability to prioritize tasks, multitask, and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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