Customer Service Agent

Nestlé SA; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global food company in the Makkah Region is seeking a Customer Service representative to interact with customers and process inquiries regarding products and services. You will be responsible for resolving complaints and ensuring a positive customer experience, while meeting performance metrics. The ideal candidate should have previous call center experience and be proficient in Arabic and English. This is a full-time position located in Jeddah.

Qualifications

• Previous experience in a customer service or call center role is required.
• Ability to work effectively in a bilingual setting.
• Proficient in using computer systems and software.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints effectively.

Skills

Customer service experience

Bilingual (Arabic-English)

Computer proficiency

Job description

Department: Customer Service

Reports To: Call Center Supervisor

Employment Type: Full-Time

Position Summary

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications

• Previous experience in a customer service or call center role
• Proficient in using computer systems and software.