Customer Service

Armah Sports Company; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading sports company in Riyadh is seeking a Customer Service Representative to enhance customer satisfaction. The successful candidate should possess strong communication skills, suitable for Saudi nationals fluent in English and Arabic. Responsibilities include addressing inquiries, resolving complaints, and maintaining CRM records. A positive attitude and problem-solving ability are essential in this dynamic team environment.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Excellent verbal and written communication skills in both English and Arabic.
• Saudi national with experience in a customer service role.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and identify issues.
• Maintain product knowledge to assist customers effectively.
• Document customer interactions in the CRM system.
• Collaborate with team members to improve service delivery.
• Provide feedback on customer trends and issues.
• Assist in training new team members.
• Participate in team meetings to improve customer satisfaction.
• Follow up with customers to ensure issue resolution.
• Adhere to company policies and procedures.

Skills

Communication Skills

Problem-Solving

Time Management

Interpersonal Skills

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Riyadh, Saudi Arabia. This role is pivotal in ensuring customer satisfaction and enhancing the overall customer experience. The ideal candidate will possess strong communication skills and a passion for helping others. As a Customer Service Representative, you will be the first point of contact for our customers and will play a critical role in addressing their inquiries, resolving issues, and providing information about our products and services. This position is particularly suited for Saudi nationals who are fluent in English, allowing for effective communication with our diverse customer base.

Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer complaints by identifying the issue and providing appropriate solutions.
3. Maintain a high level of product knowledge to effectively assist customers with their questions.
4. Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.
5. Collaborate with team members to improve customer service processes and enhance service delivery.
6. Provide feedback on customer trends and issues to help improve product offerings and service quality.
7. Assist in training new team members on customer service protocols and systems.
8. Participate in team meetings and contribute ideas for improving customer satisfaction.
9. Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.
10. Adhere to company policies and procedures while maintaining a positive attitude.

Preferred Candidate:

1. Strong interpersonal skills with the ability to build rapport with customers.
2. Excellent verbal and written communication skills in both English and Arabic.
3. Saudi national with proven experience in a customer service role or similar position.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Detail-oriented with strong problem-solving skills.
6. Ability to remain calm and professional in stressful situations.
7. Willingness to learn and adapt to new technologies and processes.
8. Team player with a positive attitude and a commitment to customer satisfaction.

Skills

• Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with customers and colleagues, particularly in both English and Arabic.
• Problem-Solving: The ability to identify issues and provide effective solutions is essential for resolving customer complaints and enhancing satisfaction.
• Time Management: Prioritizing tasks and managing time efficiently ensures that customer inquiries are handled promptly and effectively.
• Interpersonal Skills: Building rapport with customers requires strong interpersonal skills to create a positive experience and foster loyalty in a diverse customer base.