Customer Service

Emdad By Elm; Khamis Mushayt; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading service organization in 'Asir Province, Khamis Mushayt' is seeking a Service Customer Specialist to enhance customer satisfaction and loyalty. This mid-career role demands proficiency in Microsoft Excel for reporting and PowerPoint for presentations. The successful candidate will manage customer inquiries, resolve issues, and maintain a professional environment. Candidates should have 5-7 years of experience in customer service with excellent interpersonal and organizational skills. A positive and professional demeanor is essential for this position.

Qualifications

• Minimum of 5-7 years in customer service or client-facing roles.
• Strong knowledge of Microsoft Excel for data management.
• Proficient in Microsoft PowerPoint for presentations.

Responsibilities

• Greet customers warmly and professionally.
• Deliver prompt, accurate information on services.
• Resolve customer issues efficiently and effectively.

Skills

Customer relationship management

Excellent verbal and written communication

Problem-solving skills

Organizational skills

Interpersonal skills

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

The Service Customer Specialist plays a pivotal role in enhancing customer satisfaction and loyalty within the organization by delivering exceptional service to all clients. This mid-career position demands an individual who excels in creating an inviting and professional environment where customer inquiries are met with comprehensive support and guidance about available services. The Service Customer Specialist is expected to use top‑tier communication and interpersonal skills to efficiently address customer inquiries and resolve issues while directing customers to the relevant services. Proficiency in Microsoft Excel is essential for generating insightful reports, whereas strong abilities in PowerPoint are critical for preparing engaging presentations that strengthen internal communications and elevate customer interaction experiences. The ideal candidate must consistently uphold a high degree of professionalism to positively influence the overall customer experience, aligning with and exemplifying the values and ethos of the organization.

Job Requirements

• Minimum of 5-7 years of experience in customer service or client‑facing roles, demonstrating a clear progression of responsibilities and achievements.
• Proficiency in Microsoft Excel, capable of creating, formatting, analyzing reports, and utilizing advanced functions for comprehensive data management.
• Strong knowledge of Microsoft PowerPoint, capable of crafting professional‑level presentations that engage and effectively inform diverse audiences.
• Excellent verbal and written communication skills to articulate information clearly, professionally, and tailored to varied client demographics.
• Proven track record of effectively managing customer relationships, showcasing an ability to promptly and satisfactorily resolve ongoing issues.
• Capability to work independently while also nurturing collaboration within teams to meet shared objectives successfully.
• Strong organizational skills, adept at prioritizing multiple tasks efficiently within a fast‑paced and dynamic work environment.
• In‑depth knowledge of customer service best practices and industry standards; capable of applying insights to improve service delivery continually.
• Professionalism in both appearance and interaction with customers, ensuring a positive organizational representation at all times.
• Adaptability to swift changes and unexpected challenges, showcasing a resourceful approach to problem‑solving.
• Cultural sensitivity with the ability to modify communication styles to meet diverse customer needs effectively.
• Experience in gathering customer feedback to develop actionable strategies aimed at service improvement.
• Strong analytical skills, equipped to assess customer data to inform evidence‑based decision‑making processes.

Job Responsibilities

• Greet customers warmly and professionally upon arrival to ensure a positive and lasting first impression.
• Actively listen to customer inquiries, delivering prompt, accurate, and relevant information regarding the organization’s services.
• Guide customers in exploring and maximizing the usage of the organization’s offerings tailored to their specific needs and requests.
• Proactively resolve customer issues or concerns with efficiency, maintaining consistently high levels of customer satisfaction.
• Prepare and generate basic reports using Excel to track inquiries, customer feedback, and service performance metrics to support operational enhancements.
• Develop and present visually appealing PowerPoint presentations for internal teams and special client engagements, ensuring high engagement levels.
• Collaborate seamlessly with team members to refine customer service protocols, sharing valuable insights to improve overall service quality.
• Maintain an organized workspace that reflects the organization’s branding and commitment to an exceptional customer focus.
• Utilize customer relationship management (CRM) systems effectively to log customer interactions and accurately track engagement metrics.
• Collect and analyze insights from various customer interactions to recognize trends and enhance overall service delivery performance.
• Participate actively in training sessions and professional developmental opportunities, striving for continual improvement of service skills and knowledge.
• Promote a positive team culture through sharing best practices, encouraging collaborative problem‑solving, and supporting fellow team members.

Required Skills

• Exceptional interpersonal skills, fostering robust and meaningful relationships with both customers and team members.
• Advanced proficiency in Microsoft Excel, demonstrating capabilities such as the use of pivot tables and VLOOKUP for thorough analysis and reporting.
• Creative and effective presentation skills utilizing Microsoft PowerPoint, showcasing an ability to engage varied audiences effectively.
• Strong conflict resolution and problem‑solving skills, especially in high‑pressure customer service situations to ensure swift resolutions.
• Proficiency in recognizing and addressing diverse client needs and preferences through tailored and personalized service.
• Elevated attention to detail in both customer interactions and the preparation of reporting documents, ensuring accuracy and professionalism.
• Effective time management capabilities, skilled in juggling multiple customer interactions alongside competing task priorities concurrently.
• Empathy and patience towards customer concerns and inquiries, ensuring a compassionate and customer‑centric service approach.
• Ability to remain calm and composed under pressure, facilitating quick and effective resolutions to customer inquiries and issues.
• Strong observational skills to assess real‑time customer satisfaction and the effectiveness of services delivered.
• An enthusiastic and proactive mindset towards providing exceptional customer service and fostering a culture of teamwork.
• A continuous learner mentality, eager to adopt new tools, technologies, and methodologies aimed at enhancing service delivery efficiency.