Customer Service

Emdad By Elm; Dammam; On-site; SAR 80,000 - 120,000; Full time

Job summary

A customer service organization in Dammam is seeking a Service Customer Specialist to enhance customer satisfaction through exemplary service delivery. The role requires at least 5-7 years of experience in customer service, strong proficiency in Microsoft Excel and PowerPoint, and exceptional communication skills. Responsibilities include fostering customer relationships, guiding inquiries, and preparing reports. This position emphasizes professionalism and teamwork within a fast-paced environment.

Qualifications

• Minimum of 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel for creating and analyzing reports.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers warmly and professionally upon arrival.
• Provide prompt and accurate information regarding the organization’s services.
• Guide customers in exploring the organization’s offerings.

Skills

Exceptional interpersonal skills

Advanced proficiency in Microsoft Excel

Creative presentation skills using Microsoft PowerPoint

Strong conflict resolution capabilities

Effective time management skills

Empathy and patience

Tools

Microsoft Excel

Microsoft PowerPoint

CRM tools

Job description

Job Description

The Service Customer Specialist is an essential mid-career professional responsible for elevating customer satisfaction and loyalty through outstanding service delivery to clients visiting the organization. This position emphasizes the creation of a welcoming and professional atmosphere while ensuring customers receive thorough support, informed guidance, and reliable information about available services. The incumbent will leverage exceptional communication and interpersonal skills to address inquiries, resolve issues with efficiency, and navigate customers toward the appropriate services. Proficiency in Microsoft Excel is required for generating straightforward reports, while strong capabilities in PowerPoint will facilitate the preparation of engaging presentations aimed at internal communication and customer engagement enhancements. The ideal candidate is expected to display professionalism consistently, positively impacting the overall customer experience while embodying the organization’s values and ethos.

Job Requirements

• Minimum of 5-7 years of experience in customer service or client-facing roles, demonstrating a progression of responsibilities and achievements.
• Proficiency in Microsoft Excel, including the ability to create, format, analyze reports, and utilize advanced functions.
• Strong knowledge of Microsoft PowerPoint for creating professional-level presentations that engage and inform.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally to diverse audiences.
• Proven track record of effectively managing customer relationships, demonstrating an ability to resolve issues promptly and satisfactorily.
• Capability to work independently while fostering a collaborative approach and contributing to team objectives.
• Strong organizational skills, demonstrating the ability to prioritize tasks effectively within a fast-paced work environment.
• Knowledge of customer service best practices and industry standards, with the ability to apply them to enhance service delivery.
• Professionalism in appearance and demeanor when interacting with customers, ensuring a positive reflection of the organization.
• Adaptability to a fast-paced environment with a resourceful approach to addressing unexpected challenges.
• Cultural sensitivity with the ability to adapt communication styles to meet the varying needs of a diverse customer base.
• Experience in gathering customer feedback effectively and developing actionable strategies for service improvement.
• Strong analytical skills, capable of assessing customer data to drive informed decision-making.

Job Responsibilities

• Greet customers warmly and professionally upon arrival to create a lasting positive first impression.
• Actively listen to customer inquiries and provide prompt, accurate, and relevant information regarding the organization’s services.
• Guide customers in exploring and utilizing the organization’s offerings that fulfill their specific needs and requests.
• Resolve customer issues or concerns with promptness and efficiency, ensuring a consistently high level of customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics that support operational improvements.
• Develop, design, and present visually appealing PowerPoint presentations for both internal teams and special customer engagements.
• Collaborate seamlessly with team members to enhance customer service protocols and share valuable insights.
• Maintain an organized workspace that reflects the organization’s branding and commitment to customer focus.
• Utilize customer relationship management (CRM) tools to log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends and enhance service delivery performance.
• Participate actively in training sessions and professional development opportunities to continually improve service skills and knowledge.
• Promote a positive team culture through sharing best practices, encouraging collaborative problem-solving, and supporting peers.

Required Skills

• Exceptional interpersonal skills, fostering robust relationships with customers and team members alike.
• Advanced proficiency in Microsoft Excel, demonstrating capabilities such as the use of pivot tables and VLOOKUP for analysis and reporting.
• Creative and effective presentation skills using Microsoft PowerPoint, showcasing the ability to engage varied audiences.
• Strong conflict resolution and problem-solving capabilities, especially in high-stress customer service scenarios.
• Proficiency in recognizing and addressing diverse client needs and preferences through personalized service.
• High attention to detail in both direct customer interactions and the preparation of reporting documents.
• Effective time management skills, capable of juggling multiple customer interactions and task priorities simultaneously.
• Empathy and patience in handling customer concerns and inquiries, ensuring a compassionate service approach.
• Ability to remain calm under pressure, providing quick and effective resolutions to customer issues.
• Strong observational skills to assess real-time customer satisfaction and the effectiveness of services.
• An enthusiastic and proactive approach toward delivering exceptional customer service and fostering teamwork.
• A continuous learner mindset, eager to embrace new tools, technologies, and methodologies aimed at enhancing service delivery.