Customer/Project Delivery Assistant

OSI Systems, Inc; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A technology solutions provider located in Riyadh is seeking a Customer Delivery Assistant to support project delivery and customer satisfaction. Key responsibilities include managing customer communication, project documentation, and site management. Ideal candidates possess strong communication skills, relevant IT and engineering qualifications, and fluency in Arabic. This role may involve travel and requires experience with complex systems and project management.

Qualifications

• Experience with multi-agency and government clients.
• Installation project experience preferred.
• Additional experience in health & safety, QA or process development is a plus.

Responsibilities

• Liaise with end users and manage expectations.
• Prepare and deliver civil work requirement documents.
• Maintain project plans and consolidate documentation.
• Approve site drawings and manage installation teams.

Skills

Strong communication skills

Experience managing multiple projects

Knowledge of IT and complex systems

Willingness to travel

Fluency in Arabic

Education

IT / Software degree or background

Degree / HND in Electrical / Electronic Engineering

APMP, PRINCE2, or similar PM qualification

Job description

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of Role

The Customer Delivery Assistant supports the Project Manager and Customer Delivery Manager in ensuring smooth project delivery and customer satisfaction.

Responsibilities

Customer Communication & Coordination

• Liaise with end users and manage expectations
• Prepare and deliver civil work requirement documents
• Align installation logistics (e.g., cranes, forklifts)
• Address IT integration needs

Project Documentation & Planning

• Maintain project plans (Gantt charts)
• Consolidate project documentation
• Ensure accurate shipping documentation

Site & Installation Management

• Approve site drawings and civil works
• Manage installation teams and subcontractors
• Oversee installation and ensure final acceptance

Integration & Handover

• Document integration processes with third‑party software
• Support service team post‑handover

Qualifications

• Strong communication skills
• Experience managing multiple projects
• Knowledge of IT and complex systems
• Installation project experience preferred
• Willingness to travel
• Experience with multi‑agency and government clients
• IT / Software degree or background
• APMP, PRINCE2, or similar PM qualification preferred
• Degree / HND in Electrical / Electronic Engineering ideal
• Additional experience in H&S, QA, or process development is a plus
• Fluency in Arabic is essential