Customer Onboarding Specialist

Foodics; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading restaurant management provider in Riyadh is seeking a Customer Onboarding Associate to empower sellers through comprehensive training on the cutting-edge POS platform. The role involves scheduling installations, assisting customers in setting up menus and inventory, and coordinating training. Ideal candidates should have a background in IT or SaaS, strong problem-solving and communication skills, and be fluent in English and Arabic. Join us for a dynamic career in a diverse culture that values personal development.

Benefits

Competitive compensation packages

Bonuses and shares potential

Regular training and annual learning stipend

Inclusive and diverse culture

Qualifications

• At least 1 year of experience in IT, Software, or SaaS company.
• Ability to work independently and manage multiple tasks.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Assist in scheduling installation appointments with clients.
• Support coordination of on-site training requests.
• Conduct phone calls to educate customers about onboarding.
• Assist clients in setting up menus and inventory products.

Skills

Problem-solving skills

Communication skills

English fluency

Arabic fluency

Education

Diploma or Bachelor's Degree in Networking, Computer Information System, or Computer Science

Job description

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in KSA. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices.

What Will You Do

• Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.
• Support the coordination of backend on-site training requests.
• Help schedule on-site technical visits, including normal and emergency cases, under supervision.
• Assist in the onboarding process for customers for products.
• Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.
• Conduct phone calls to educate customers about onboarding sequences.
• Assist clients in setting up Foodics menus and inventory products.
• Provide support in building customer menus, recipes, and inventory items.
• Help with menu and inventory updates as needed.

What Are We Looking For

• Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
• Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Willing to travel from time to time within or outside Riyadh and /or different cities in KSA
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

Who Will Excel

• Previous experience in the SaaS, technology, or F&B industry.
• A collaborative team player with a passion for driving growth and innovation.

What We Offer You

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.