Customer Insight office

LikeCard; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading customer insight firm is seeking a Customer Insight Officer to conduct outbound surveys. This role requires initiating calls to customers, guiding them through surveys, and accurately capturing feedback. Candidates should have 1-2 years of experience in outbound calling, and strong communication skills in both Arabic and English. The ideal candidate will be customer-centric with a strong multitasking capability. This position is vital for providing insights that support strategic decision-making.

Qualifications

• Minimum 1–2 years of experience in outbound calling or survey research.
• Proven communication skills in both Arabic and English (spoken and written).
• Strong ability to multitask between active listening, speaking, and data entry.

Responsibilities

• Initiate professional outbound calls to customers to conduct targeted surveys.
• Clearly communicate the purpose of the call and ensure customer consent.
• Log feedback in the system efficiently for analytics.

Skills

Communication skills in Arabic

Communication skills in English

Active listening

Data accuracy

Multitasking

Tools

Survey management tools

Job description

Riyadh, Saudi Arabia | Posted on 10/13/2025

The Customer Insight officer/ outbound survey agent is responsible for conducting outbound calls to customers, executing predefined survey scripts, and collecting structured, meaningful feedback. This role is a key touchpoint in our Voice of Customer (VoC) program and supports strategic decision-making through real-time customer insight.

Key Responsibilities:

• Initiate professional outbound calls to customers to conduct targeted surveys across various service areas.
• Clearly communicate the purpose of the call, ensuring customer consent and comfort in participation.
• Guide customers through structured survey questionnaires while capturing responses accurately and comprehensively.
• Translate customer tone, expressions, and indirect cues into contextual insights.
• Handle minor customer inquiries or concerns during the call and escalate when necessary.
• Log feedback in the system efficiently, ensuring data quality and clarity for analytics purposes.
• Provide summarized input on trends and recurring customer themes to supervisors.
• Collaborate with internal teams to align survey objectives with department goals.

Requirements

Qualifications and Experience:

• Minimum 1–2 years of experience in outbound calling or survey research.
• Proven communication skills in both Arabic and English (spoken and written).
• Strong ability to multitask between active listening, speaking, and data entry.
• Familiarity with survey management tools is a plus.
• Experience in telecom, gaming, or digital platforms is an advantage.

Core Competencies:

• Customer-centric mindset
• Emotional and social intelligence
• Active listening and questioning skills
• Data accuracy and documentation discipline