Customer Experience Specialist - KSA Taif

Sanofi; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading biopharma company in Saudi Arabia seeks a Customer Experience Specialist to enhance relationships with healthcare professionals and deliver quality medical information. The ideal candidate will hold a Bachelor's degree in Medicine or Pharmacy, possess strong communication skills, and be results-oriented. Responsibilities include providing medical information and identifying business opportunities, all while aligning with the company's strategic goals. This role offers a chance to make a meaningful impact on healthcare outcomes.

Benefits

Opportunities for career development

Diversity and inclusion programs

Qualifications

• Strong communication and interpersonal skills with the ability to build trusted relationships.
• Business acumen with a results-oriented mindset.
• Valid driving license and willingness to travel within the territory.

Responsibilities

• Provide quality medical information to healthcare professionals.
• Build and maintain strong relationships with key opinion leaders.
• Identify new business opportunities across your territory.
• Communicate market feedback to inform business decisions.

Skills

Strong communication skills

Interpersonal skills

Negotiation skills

Business acumen

Ability to influence

Education

Bachelor’s degree in Medicine or Pharmacy

Job description

Job Title: Customer Experience Specialist

Location: Taif, KSA

About the job

As Customer Experience Specialist within our General Medicines team in Taif, you'll build meaningful relationships with healthcare professionals and deliver quality medical information that helps improve patient outcomes across the region. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Provide quality medical information to healthcare professionals in compliance with professional ethics, company standards, and regulatory requirements
• Build and maintain strong relationships with key opinion leaders and target physicians to achieve sales targets aligned with company strategy
• Develop and execute weekly and monthly territory visit plans in consultation with your District Manager
• Identify new business opportunities and establish relationships with healthcare professionals across your territory
• Maintain up-to-date knowledge of products, therapeutic areas, and competitive landscape to create a professional image
• Implement customer targeting and profiling strategies to drive territory growth and increase product adoption
• Communicate market feedback and relevant insights to your line manager to inform business decisions
• Support knowledge transfer to new team members on product information, territory coverage, and reporting systems

About you:

• Bachelor’s degree in Medicine or Pharmacy
• Strong communication and interpersonal skills with the ability to build trusted relationships
• Business acumen with a results-oriented mindset
• Excellent negotiation skills and ability to influence healthcare professionals
• Collaborative team player who thrives in a fast-paced environment
• Patient-focused approach with commitment to ethical standards
• Valid driving license and willingness to travel within the territory

Why choose us?

• Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease
• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year
• Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world
• Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle
• Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose
• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!