Customer Experience Specialist

Sisco; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading customer service company in Jeddah is seeking a Customer Service Executive to provide high-quality support to customers. The successful candidate will handle inquiries, resolve complaints, and ensure customer satisfaction. Essential skills include strong communication, problem-solving abilities, and a customer-focused mindset. Previous experience in customer service is preferred. This position offers a full-time role with a commitment to enhance the company's service standards.

Qualifications

• Prior experience in customer service, call center, or support roles is an advantage.
• Ability to communicate in English; Arabic knowledge is a plus.
• Willingness to work in shifts, weekends, or flexible schedules if required.

Responsibilities

• Handle customer inquiries through phone, email, chat, and in-person interactions.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Coordinate with internal departments for effective problem resolution.
• Process service requests, feedback, and escalations as per company guidelines.
• Assist in improving customer service processes and procedures.

Skills

Excellent verbal and written communication skills

Strong listening and problem-solving abilities

Customer-focused and service-oriented mindset

Ability to handle pressure and manage multiple tasks

Good interpersonal and teamwork skills

Basic computer skills (MS Office, email, data entry)

Professional attitude and positive work ethics

Education

Higher Secondary / Diploma / Bachelor’s Degree

Tools

Customer relationship management (CRM) systems

Job description

A leading customer service company in Jeddah is seeking a Customer Service Executive to provide high-quality support to customers. The successful candidate will handle inquiries, resolve complaints, and ensure customer satisfaction. Essential skills include strong communication, problem-solving abilities, and a customer-focused mindset. Previous experience in customer service is preferred. This position offers a full-time role with a commitment to enhance the company's service standards.