Customer Experience & Sales Support Executive

Matar Al Baqmi Holding Company; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the automotive sector is seeking a motivated Customer Service Executive to enhance customer satisfaction and streamline service processes. The ideal candidate will manage customer interactions, build strong relationships, and address inquiries effectively. A degree in Sales or Business Management and 3 years of relevant experience are required. Strong communication skills in both Arabic and English are essential for success in this role, along with proficiency in CRM software.

Qualifications

• Graduate/Postgraduate in Sales, Business Management, or related field.
• 3 years in sales and customer service functions.
• Experience in sales, customer service, and customer relationship management.

Responsibilities

• Handle customer inquiries promptly and professionally.
• Support MTO & MTS process orders and ensure timely delivery.
• Address complaints and escalate unresolved issues.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Drive Sales Blitz initiatives and Workshop Endorsement Programs.

Skills

Excellent communication in Arabic and English

Negotiation skills

Presentation skills

Problem-solving

Customer service orientation

Education

Graduate/Postgraduate in Sales or Business Management

Tools

Microsoft Office Suite

CRM software

Job description

A leading company in the automotive sector is seeking a motivated Customer Service Executive to enhance customer satisfaction and streamline service processes. The ideal candidate will manage customer interactions, build strong relationships, and address inquiries effectively. A degree in Sales or Business Management and 3 years of relevant experience are required. Strong communication skills in both Arabic and English are essential for success in this role, along with proficiency in CRM software.