Customer Experience Manager

Sanofi; Riyadh; On-site; SAR 262,000 - 338,000; Full time

Job summary

Ein führendes biopharmazeutisches Unternehmen in der Riyadh Region sucht einen Customer Experience Manager, um Kundenbeziehungen mit Gesundheitsprofis aufzubauen und zu pflegen. Der Kandidat sollte über 1.6 bis 3 Jahre Erfahrung im Pharmavertrieb verfügen und in der Lage sein, Geschäftsergebnisse durch Marktanalysen und Kundensegmentierungen voranzutreiben. Fließende Kenntnisse in Arabisch und Englisch sind notwendig. Das Unternehmen bietet eine dynamische, kundenorientierte Umgebung mit Entwicklungsmöglichkeiten und einem starken Fokus auf patientenzentriertes Arbeiten.

Benefits

Mentoring-Programme

Schulungsprogramme

Kultur des kontinuierlichen Lernens

Qualifications

• 1.6 bis 3 Jahre Erfahrung im Pharmavertrieb oder Kundenengagement.
• Erfahrung in der Arbeit in abgelegenen Gebieten von Vorteil.
• Fließend in Arabisch und Englisch.

Responsibilities

• Aufbau und Pflege von Beziehungen zu Gesundheitsfachleuten.
• Einsatz von datengestützten Erkenntnissen für die Gebietsanalyse.
• Führen von Veränderungsinitiativen und Erreichen ehrgeiziger Ziele.

Skills

Beziehungsaufbau

Stakeholder-Kommunikation

Cross-funktionales Teamwork

Überzeugungsfähigkeit

Agilität und Anpassungsfähigkeit

Education

Bachelor-Abschluss in Pharmazie

Tools

Geschäftsdatenanalyse

Kundensegmentierung

Sales Force Effectiveness

Kontomanagement

Marktanalyse

Job description

Customer Experience Manager - Riyadh page is loaded## Customer Experience Manager - Riyadhlocations: Riyadhtime type: Vollzeitposted on: Heute ausgeschriebentime left to apply: Enddatum: 3. Februar 2026 (Noch 7 Tage Zeit für Bewerbung)job requisition id: R2838003**Job Title:** Customer Experience Manager – Specialty Care**Location:** Riyadh, KSA**About the job**Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.**About Sanofi:**We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.**Main responsibilities*** Build and maintain trusting relationships with healthcare professionals through both face-to-face and digital engagement* Drive customer engagement strategies that optimize business performance and ensure our innovative products reach those who need them most* Take accountability for delivering impact with first-in-class and best-in-class products across your territory* Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first* Manage territory planning, customer segmentation, and opportunity identification using data-driven insights* Lead change initiatives with agility and determination, working toward ambitious collective targets* Champion ethical business practices and ensure all activities align with Sanofi's values and compliance standards**About you*** **Experience:** 1.6 to 3 years in pharmaceutical sales, customer engagement, or commercial excellence roles with proven success in managing customer relationships and driving business results* **Soft skills:** Relationship building, stakeholder communication, cross-functional teamwork, driving continuous improvement, persuasive speaking, agility and adaptability* **Technical skills:** Business data analytics, customer segmentation, sales force effectiveness, opportunity management, account management, market analysis* **Education:** Bachelor's degree in Pharmacy (required); additional certifications are a plus* **Languages:** Arabic and English (both required)* **Travel:** 30% to 40% travel within assigned territory; valid driver's license required* **Good-to-have:** Experience working in remote areas (e.g., North region, Hafar Al-Batin, Arar, Aljowf or similar regions)* Help transform care for patients with immune challenges, rare diseases, cancers, and neurological conditions – bringing hope to those with the highest unmet needs* Drive meaningful impact across Saudi Arabia's healthcare landscape, combining digital innovation with personal relationships to improve patient outcomes* Grow your career in a dynamic, customer-centric environment with opportunities to explore roles across functions and develop both within and beyond this position* Work in an agile, data-driven team that values collaboration, innovation, and putting patients first* Gain hands-on experience managing a diverse territory with exposure to remote regions and varied healthcare settings* Be part of Sanofi's Commercial Excellence division, where your insights directly shape how we engage with customers and deliver life-changing treatments* Thrive in a workplace that supports your development through mentoring, training programs, and a culture focused on continuous learning**Pursue** *Progress*. **Discover** *Extraordinary*.Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before.*Progress* and Discover *Extraordinary* – together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.Diversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider. Wir respektieren die Vielfalt unserer Belegschaft in Hinsicht auf ihre Herkunft, Erfahrungen und Lebensweisen. Wir erkennen die Bereicherung, die diese Vielfalt birgt, und fördern Inklusion sowie eine Arbeitsumgebung, in der diese Unterschiede sich weiter entwickeln können, zur Stärkung des Lebens unserer Mitarbeiter, Patienten und Kunden.