Customer Development Assistant Manager PC H&B Nahdi - KSA

Unilever; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent FMCG company in Saudi Arabia seeks a candidate to manage customer business plans and oversee promotional execution and trade spending. The role involves collaborating closely with operations to optimize supply chain processes and ensure effective customer relationship management. Candidates must demonstrate strong negotiation skills and the capacity to analyze data to enhance operational performance. Commitment to equity and inclusion within the workplace is essential.

Responsibilities

• Deliver the Customer Business Plan and develop corrective actions for performance shortfall or upside.
• Sell and negotiate customer relationship strategy while managing end-to-end transaction processes.
• Optimize claims management process from forecasting to payments.
• Ensure Perfect Store execution through data analysis.
• Manage total trade spend and plan promotional activities.
• Collaborate with operations to minimize stock issues and manage forecasts.

Job description

Key Responsibilities / Focus Areas

Operational Performance Delivery

• Deliver the Customer Business Plan and develop corrective actions for performance shortfall or upside based on plan execution in the short‑term.
• Sell and negotiate, within the agreed parameters set by the NKAM/KAM for the customer relationship strategy. Owns this process end to end, within relevant stores, including pricing, order placement, delivery and all admin that arises from the transaction.
• Responsible for optimizing the claims management process in their customers. Ensure end to end TTS process is executed from forecasting to accrual, to ensuring claims are received, validated, disputes cleared, and customer payments are made on time in full.
• Ensure Perfect Store execution of the plan by Field Sales through data analysis of the PS scores and include learnings in ongoing improvements.

Promo / Non‑promo Planning & Execution

• Manage total trade spend, along with terms and conditions and transfer of funds and budgets in sync with business objectives.
• Determines tactics, frequency, and other promo attributes, leveraging TPO to optimize plans for customers / region.
• Review the Promo plan with focus on pre‑evaluation of all TTS spend to ensure that the right activity is included in the plan to maximize ROI.
• Confirm promo details with customer, determine opportunistic promo activity, and manage changes to rebates and live rates (terms, conditions, funds overspend, term payment approval).
• Analyze profit pool & review CCD building blocks (non‑promo plan).
• Update the annual plan through the monthly review of the promo grid which feeds the S&OP cycle (volume and TTS).

Internal Customer Management

• Work closely with the operations team to manage day to day operational execution (inc. Perfect Store ownership) to minimize out of stocks, damaged stock & claims, ensure rotation of stock, and avoid high stock levels.
• Collaboratively build the S&OP forecast in alignment with the NKAM on TO assumptions, budgets, and channel strategy.
• Agree on activities with Category Teams when performance gaps occur vs the CBP before agreeing with customers accordingly.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.