Customer Care Specialist

Ultimate Peaks; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading martial arts sports club in Riyadh is seeking a Customer Care Specialist. This role involves managing customer inquiries, conducting outbound sales calls, and achieving sales targets. The ideal candidate will have customer service experience, strong communication skills, and a professional demeanor. Offering a base salary of SAR 4,500, along with performance incentives and opportunities for professional development.

Benefits

Performance-based incentives

Continuous professional development

Supportive work environment

Qualifications

• Minimum of 1 year of experience in customer service or telesales.
• Professional and courteous in handling all customer interactions.
• English proficiency is a plus.
• Saudi nationality.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, social media, and in-person.
• Conduct outbound calls to introduce training programs and membership options.
• Achieve or exceed sales targets.
• Document all interactions accurately.

Skills

Customer service experience

Strong communication skills

Negotiation skills

Ability to work under pressure

Proficiency in computer use

Tools

Bevatel

Google Workspace

Microsoft Office

Job description

Overview

Are you ready to be the voice of one of Riyadh’s leading martial arts sports clubs? Our client — a leading martial arts sports club in Riyadh — is looking for a Customer Care Specialist to deliver exceptional service, engage with members, and contribute to sales growth. If you’re passionate about fitness, great with people, and motivated by results — this is your chance to join a professional and rewarding work environment.

About the Company: A leading sports organization dedicated to building a comprehensive fitness environment that promotes discipline, healthy living, and competitive spirit. The club is one of the pioneers in teaching and spreading martial arts in Riyadh, offering a professional experience that empowers individuals and fosters a culture of excellence.

Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, social media, and in-person reception.


• Conduct outbound calls to introduce training programs and membership options.


• Understand customer needs and recommend suitable plans to ensure satisfaction and increase sales.


• Achieve or exceed daily, weekly, and monthly sales targets.


• Follow up with potential leads and close sales efficiently.


• Address feedback and complaints professionally to enhance customer loyalty.


• Accurately document all interactions and calls using Bevatel and prepare periodic reports.


• Collaborate with sales and operations teams to meet organizational goals.


• Contribute to improving customer satisfaction and maintaining the club’s positive reputation.

Qualifications

• Minimum of 1 year of experience in customer service or telesales (experience in the sports sector is preferred).


• Strong communication, persuasion, and negotiation skills.


• Ability to work under pressure and meet monthly targets.


• Professional and courteous in handling all customer interactions.


• Proficiency in computer use and cloud-based systems (Google Workspace or Microsoft Office).


• Familiarity with contact center systems (Bevatel or similar).


• English proficiency is a plus.


• Saudi nationality.

Benefits

• Base Salary: SAR 4,500.


• Performance-based incentives and commissions for excellent service.


• Continuous professional development opportunities to enhance skills and career growth.


• Supportive and collaborative work environment that encourages achievement and excellence.