Customer Care Specialist

HALA; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading fintech company in Riyadh is seeking a Customer Support Representative to manage customer interactions, ensure satisfaction, and handle complaints. The ideal candidate holds a Bachelor’s degree and is fluent in English and Arabic. This role offers an inclusive culture with competitive compensation and opportunities for professional growth.

Benefits

Competitive compensation packages

Regular training and learning stipend

Flexible work setups

Qualifications

• 0-1 years of experience in a similar role in the banking sector.
• Fluent in English and Arabic.
• Advanced knowledge of compliance and regulations.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts.

Skills

Customer relationship management

Problem-solving

Communication

Teamwork

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Office

Job description

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

We are looking for a skilled professional to join our team. Key responsibilities include:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Bachelor’s Degree in a relevant field of studies or equivalent experience
• 0-1 years of experience in a similar role in the banking sector
• Computer Skills: Advanced in Microsoft Office Tools
• Languages: Fluent in English and Arabic
• Advanced knowledge of compliance and regulations
• Team Synergy & Development: Proficiency Level - ADVANCED
• Business Acumen & Diligence: Proficiency Level - ADVANCED

What We Offer

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.