CRM Strategy Architect | Data, Automation & Insights

Alnafitha IT; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading IT services provider in the Riyadh Region is seeking a skilled CRM Administrator. The role involves managing CRM strategies, data governance, workflow automation, and cross-functional collaboration. Applicants should have a Bachelor’s or Master’s degree and 6–10 years of related experience, particularly with Zoho CRM. This position offers opportunities for mentoring and strategic influence within a robust organizational structure.

Qualifications

• 6–10 years in CRM administration or operations, preferably with Zoho CRM.
• Proficient in custom objects, system integrations, validation rules, role-based security.
• Strong working knowledge of GDPR, CCPA, and local data protection laws.

Responsibilities

• Design and manage advanced CRM architecture with role-based permissions.
• Define and enforce data standards, conduct regular audits of data quality.
• Build automated workflows for lead capture, routing, onboarding, and renewals.

Skills

CRM configuration

Data modeling

Reporting tools (Power BI, Tableau)

Workflow automation

Mentoring junior admins

Education

Bachelor’s or Master’s degree in Business Administration, IT Systems, Data Analytics

CRM certifications

Tools

Zoho CRM

Pardot

HubSpot

Job description

A leading IT services provider in the Riyadh Region is seeking a skilled CRM Administrator. The role involves managing CRM strategies, data governance, workflow automation, and cross-functional collaboration. Applicants should have a Bachelor’s or Master’s degree and 6–10 years of related experience, particularly with Zoho CRM. This position offers opportunities for mentoring and strategic influence within a robust organizational structure.