CRM Marketing Manager

Tabby; Riyadh; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading FinTech company in Saudi Arabia is seeking a CRM Marketing Manager to lead the lifecycle strategy. This role involves defining the CRM strategy, optimizing communication channels, and leveraging data for enhanced customer engagement. The ideal candidate has 4+ years in CRM and fintech experience, with strong analytical and martech skills. They offer flexible working hours, autonomy, and participation in employee stock options.

Benefits

Health Insurance

Flexible working hours

Employee stock options

Monetary benefits for health/well-being

Qualifications

• 4+ years of experience in CRM, ideally in fintech or related fields.
• Proven track record of achieving business results through CRM.
• Fluency in spoken and written English; Arabic is a plus.

Responsibilities

• Define and align CRM strategy with company goals.
• Optimize multi-channel communication efforts.
• Build automated and personalized customer journeys.

Skills

CRM experience

Analytical skills

Experience in fintech

Hands-on expertise with martech tools

SQL proficiency

English fluency

Arabic language skills

Tools

Braze

Customer.io

Salesforce

Moengage

Job description

About us:
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
Our flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors.

About the role: We’re seeking a results-driven CRM Marketing Manager to own our regional lifecycle strategy and drive measurable impact across activation, retention and lifetime value. You’ll lead the end‑to‑end CRM and marketing campaigns, build scalable communication processes, and partner closely with data, analytics, design, co‑marketing and copywriting teams to deliver personalized, high‑performing customer experience.

We expect extensive hands‑on experience with modern CRM and martech tools, strong proficiency working with large amount of data to turn it into clear insights and tangible business results.

Department: Product Marketing
Employment Type: Full Time
Location: KSA
Workplace type: Hybrid
Reporting To: Boris Bidagaev

Key Responsibilities

• Define the CRM strategy and roadmap aligned to company goals.
• Work on and be responsible for OKRs tied to activation, retention, LTV, and revenue.
• Build the regional communication strategy: audience and segmentation, contact rules, comms calendar, CRM assets and localization.
• Build automated, event-triggered journeys and dynamic personalization using various data sources and tools.
• Optimize multi-channel communications through email, push, sms, in‑app from onboarding and activation to win‑back.
• Run experiments and measure results: A/B testing, holdouts, incrementality and attribution.
• Ensure CRM data quality and integrity.

Skills, Knowledge & Expertise

• 4+ years of experience in CRM, with at least a year of experience in fintech, retail, finance.
• Proven track record turning CRM into business results.
• Hands‑on expertise with modern CRM and martech tools (Braze, Customer.io, Salesforce, Moengage, etc).
• Strong analytical skills, proficiency with experimentation and reporting.
• Advanced SQL, Python, vibe coding and analytical skills are strong advantages.
• Fluency in spoken and written English; speaking and written Arabic is a strong advantage.

Job Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well‑being, education, or professional development.

Our Hiring Process

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: HR call @Tabby
4. Stage 4: Technical interview @Tabby
5. Stage 5: Assessment
6. Stage 6: Final interview @Tabby
7. Stage 7: Hired