CRM Lifecycle Lead — Braze Campaigns & Data Insights

Delivery Hero SE; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global delivery platform is seeking a skilled CRM Manager to enhance customer engagement through strategic lifecycle campaigns. The role involves executing data-driven initiatives using the Braze platform, analyzing performance metrics, and collaborating with various departments to ensure alignment with business objectives. Ideal candidates should possess 3-5 years of CRM experience, a Bachelor's degree, and be proficient in data analysis, with hands-on expertise in marketing automation tools. This position is located in Riyadh, Saudi Arabia.

Qualifications

• 3–5 years of proven CRM experience in tech, app, or e-commerce.
• Hands-on experience with Braze for campaigns and automations.
• Experience leading large-scale CRM campaigns with measurable impact.

Responsibilities

• Manage and optimize CRM strategies and campaigns.
• Develop multi-channel lifecycle campaigns and analyze results.
• Collaborate with teams to align CRM efforts with business goals.

Skills

CRM experience

Data analysis

Cross-functional collaboration

Education

Bachelor’s Degree in Marketing, Business Administration, Data Science, or related field

Tools

Braze

Salesforce

SQL

Job description

A leading global delivery platform is seeking a skilled CRM Manager to enhance customer engagement through strategic lifecycle campaigns. The role involves executing data-driven initiatives using the Braze platform, analyzing performance metrics, and collaborating with various departments to ensure alignment with business objectives. Ideal candidates should possess 3-5 years of CRM experience, a Bachelor's degree, and be proficient in data analysis, with hands-on expertise in marketing automation tools. This position is located in Riyadh, Saudi Arabia.